Established in 2004, NewVenue Technologies is a leading provider of IT Business and Network Infrastructure services and support. Our mission is to transform the way companies do business by adopting new processes, procedures and essential technologies in new and innovative ways. In order to accomplish this, we must understand our current state and employ research and development strategies that will ultimately blaze the path for the future.
Experience candidate will provide implementation and maintenance support on network and networked systems for the customer. Key areas are virtual Private Networking (VPN), TCP/IP, Local Area Networks (LAN), Wide Area Networks (WAN), and Internet security. Individual will administer networking, firewalls, configurations, and routing, and security of agency components.
Under general supervision, the candidate will serve as support specialist reporting directly to the customer. These applications involve Internet technologies in Microsoft .Net Framework and related web enabled components. Support contractor must demonstrate an expert knowledge of Cisco, Brocade, and Industry Leading Network components. Advanced knowledge of VMWare and Windows 2003/2008.
General duties include managing internal agency network for agency and branch offices, effectively researching and provide guidance leading to solutions with our strategic direction initiatives, monitoring network infrastructure and security, assisting in supporting disaster recover/failover scenarios. Engineer will be a team member that ensures the stability and integrity of network, data and server services through monitoring, maintenance, support, and optimization of all server and infrastructure systems. This individual has 24/7 on-call responsibilities shared with the group. Experience in these areas would be a plus: SANs, Group Policies, VB scripting, Microsoft Exchange, Sharepoint, Project.
Effectively interact and communicate with peer to Director-level IT professionals.
Provide feedback to team regarding product issues, enhancements and new features.
Must have initiative, drive and be a self-starter.
Ability to ask pertinent questions of others.
Proactively seek to identify, communicate and implement process related improvements.
Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders
Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.
Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system and appropriately updating both client and appropriate employees of status of all issues on a timely basis.
- Good customer skills, be attentive to detail, and responsive to customer tickets.
Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration.
Develop workaround solutions as appropriate.
Monitor and assess current systems and recommend hardware and software enhancements
Act as technical resource for other IT analysts and business units by resolving complex computer equipment and systems problems
Diagnose and resolve problems related to hardware, software, or operator error, and resolve or repair
Escalate complex problems to other groups, Help Desk, or vendors for resolution or for support under maintenance agreements; oversee vendor work
Install, configure, test, monitor, and maintain system and application hardware, software, and peripherals for users; install and configure servers in collaboration with WAN group
Perform equipment and software upgrades
Lead and execute small projects
Maintain familiarity with current computer and network products
Adhere to corporate information security guidelines and promote information security among coworkers
Qualified candidate will be responsible performing root cause analysis/resolution.
Performs other duties and special projects as assigned.
At least 5 years experience in Information Technology
Expert on Cisco, Brocade, Network Protocols
Advanced on Windows Server 2008, Active Directory administration
Hands-on technical knowledge of network and server operating systems
Working technical knowledge of current network hardware, protocols, and Internet standards, including TCP/IP, and DNS, DHCP.
Experience in developing and maintaining documentation for policies, procedures, and best practices.
Experience in monitoring infrastructure systems for Windows environments
Strong interpersonal, written, and oral communication skills a must.
Able to conduct research into infrastructure issues and products as required.
Leading effective team meetings
Ability to present ideas in user-friendly language.
Highly self motivated and directed, with keen attention to detail.
Proven analytical and problem-solving abilities.
Experienced hardware troubleshooting.
Able to effectively prioritize tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
The ability to lift and transport moderately heavy objects up to 50 lbs, such as servers and peripherals.
Ability to craft proactive and automated scripts and tools
Experience with Virtual Environments
Current industry certifications for Microsoft and Cisco
Experience and working knowledge of backup products and methodologies.
Knowledge of Virtual Machine operation, strengths, and weaknesses.
Experience with VMware ESX administration
Support of web-based applications for internal (intranet) sites and external (Internet) sites.
Knowledge of software development lifecycles and migrations from different environments, such as development, production, etc…
Extensive working knowledge of Internet protocols, tools and techniques including but not limited to:
Internet Information Server
Server operating systems installation and configuration
Virtual Private Networking (VPN)
TCP/IP, Local Area Networks (LAN)
Wide Area Networks (WAN),
Dell Equipment, Dell SANS, SANs
Microsoft Office 2010
Experience with Projects operating under PMI methodology
Established in 2004, NewVenue Technologies is a leading provider of IT Business and Network Infrastructure services and support. Our mission...