Network Technician
D-Link 19 reviews - Fountain Valley, CA

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This job is located in the Technical Support Division of the company.

  • Provide phone and online support for enterprise clients, SMB partners and home users; troubleshoot LAN/WAN equipment and ensuring the prompt resolution of any issues that may arise
  • Proactively respond, follow-up, and provide updates for incoming priority support request
  • Assist with the resolution for incoming customer support email requests
  • Review documentation for all new products, revised product packaging, manuals, and installation guides for proper content
  • Prepare documentation and provide training for new products and new technologies under specific categories, introduced to the market
  • Maintain adequate technical knowledge from assigned product categories
  • Maintain professional and friendly phone skills

  • 4 - 8 years of Computer Networking Experience
  • Strong understanding of switches, routers, firewalls, Multimedia Network Equipment and Wireless Network equipment
  • Ability to learn quickly
  • Excellent Customer Relationship skills
  • Strong Troubleshooting skills
  • Strong written and verbal communication skills (communicate at a level appropriate to customers as well as peers and senior management)
  • Strong Technical Writing Skill
  • Good working knowledge of standard protocols such as Telnet, DNS, FTP, SSH, RDP, HTTP and HTTPS and others like VLAN, SNMP, RADIUS authentication, OSPF, QoS and IPv6
  • Experience with Traffic Sniffers such as WireShark
  • Computer or Computer Networking Vendor Certification ( MCSE or A+, Net+,CCNA)
  • Proficient in Microsoft Software

About this company
19 reviews