Night Auditor Highgate Hotels, L.P. - Generic - USE THIS ONE NOW -
Arlington, VA
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Job Description:
The Night Auditor is responsible for reconciling all
hotel cashier transactions; reviewing, organizing and
compiling management reports on a timely basis and
ensuring the accuracy of guest billings and city ledger
transactions. He/she is also responsible for effectively
communicating concerns and/or related issues to all
levels of management and performing guest service agent
duties as required, including check-in, check-out,
switchboard operation and reservations.
Job Requirements:
Must be able to effectively communicate both verbally
and written, with all level of employees and guests in
an attentive, friendly, courteous and service oriented
manner.
Must be effective at listening to, understanding, and
clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental
functions to meet deadlines.
Approach all encounters with guests and employees in
an attentive, friendly, courteous and service-oriented
manner.
Maintain regular attendance in compliance with
Highgate Hotel Standards, as required by scheduling,
which will vary according to the needs of the hotel.
Comply with Highgate Hotel Standards and regulations
to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify
problem areas and assist in implementing solutions.
Must be effective in handling problems, including
anticipating, preventing, identifying and solving
problems as necessary.
Must be able to understand and apply complex
information, data, etc. from various sources to meet
appropriate objectives.
Must be able to cross-train in other hotel related
areas.
Must be able to show initiative, including
anticipating guest or operational needs.
Perform other duties as requested by management.
Job Responsibilities
====================
Must be able to work with and understand financial
information and data, and basic arithmetic functions.
Must be willing to cross train in other accounting or
hotel-related areas.
Must be able to prioritize job functions in order to
meet deadlines.
Perform guest services functions as required (i.e.
check guests in/out, take reservations, we-up calls,
etc.).
Audit and reconcile financial and statistical reports.
Prepare and distribute necessary daily reports as
required (i.e., Daily Operating Report, Discount
Programs, Tax Reports, etc.) according to hotel
standards.
Prepare and distribute month-end reports.
Audit and reconcile all Front Desk and Food & Beverage
Cashier’s work.
Audit, reconcile, consolidate, and transmit all credit
cards on a timely basis.
Prioritize job functions in order to meet deadlines.
Ensure accuracy of all numbers reported including
statistics.
Input and update financial information into corporate
communications network.
Perform daily, weekly, monthly and annual data
processing system functions as required.
Keep management abreast of any unusual operational or
financial events and/or deviations of policies or
procedures.
Ensure overall guest satisfaction.
Respond to governmental inquiries upon receipt.
Handle guest requests.
Job Qualifications
High School diploma or equivalent and/or one year of
progressive experience in a hotel or related field
required.
Guest Service Experience preferred.
Computer knowledge/skills required.
Complete health care package, including medical, dental,
vision, life, AD&D available after 60 days, 401(k) and
much more.
Highgate Hotels, L.P. - Generic - USE THIS ONE NOW - 30+ days ago
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