Nortel Services Technician - San Mateo, CA
Carousel Industries - San Mateo, CA

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Position Overview:
Service Technician: Carousel Industries seeks a dynamic individual to join our Southern California Avaya NES/Nortel Service Team. The successful candidate must be a highly motivated self-starter with excellent intrapersonal skills. The successful applicant will be required to work directly with Clients and may be required to travel on occasion. Extensive knowledge of the Nortel CS-1000 and Business Communication Manager product lines is required. Extensive knowledge of related applications (CallPilot, Contact Center, Integrated Applications, etc.) is also required. Avaya Data Product Portfolio, experience a plus.

Responsibilities:
Interfacing with clients and staff

Client support & consultation (CS-1000 & BCM Lines)

Proof of concept

Client presentations

Implementation (system installation/MAC)

Occasional group presentations/training

Occasional project management/support

Occasional travel may be required

Required Knowledge and Experience:
Nortel CS-1000 support specialist and/or expert certifications (CS-1000, CCM/AACC, CallPilot, etc.)

Nortel BCM support specialist and/or expert certifications (BCM and related applications)

Verifiable, work experience

Demonstrated/proven product experience

Proven customer service skills

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