OPEN Top Client Group Regional Team, Client Manager - Southeast Region Job
American Express - Florida

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OPEN Top Client Group Regional Team, Client Manager - Southeast Region-13016158

The OPEN Top Client Group is a 270+ and growing organization responsible for the acquisition, development and management of our highest potential and highest spending small business customers. American Express OPEN is the leading payment card issuer for small businesses in the United States and supports business owners with products and services to help them run and grow their businesses. OPEN is committed to service and innovation and offers our Cardmembers a wide range of differentiated products and services. Social tools, curated content, and initiatives give American Express OPEN Cardmembers a competitive edge.

The Regional Team Client Manager is responsible for growing business by identifying new spend opportunities and driving spend onto the OPEN Card. Client Managers will manage a territory of early tenure customers, high potential customers and high spend customers within a geographic market. Client Manager success is measured on the volume of closed spend opportunities, creation and retention of high spending clients.

* Pre-Call Research (20%)

* Schedule both phone and in person meetings with clients in their assigned territory
* Establish expertise by sharing best practices on how to optimize your client’s relationship with American Express
* Selling Time (60%)

* Learn about the client’s business through a needs assessment and size the spend opportunity
* Sell the American Express OPEN value proposition
* Seize a commitment from the client to move vendor expenses onto the Card
* Post-Call Work (20%)

* Close each opportunity by monitoring and ensuring spend is captured
* Partner with internal business partners, including sales support resources to optimize client experience


* Excellent Sales Skills
* Strong consultative sales skills including negotiation, influencing and collaboration skills, and a proven ability to close the sale
* Strong verbal communication skills
* Executive presence

* Effective Pipeline Management
* Effective pipeline management skills
* Ability to develop a daily, weekly and monthly call plan
* Relationship management skills to follow through and motivate clients to take action

* Broad Business Acumen
* An understanding and interpretation of industry and financial statement information.
* Strong business and financial acumen, understanding of business financials and ability to create a financial business case
* Ability to partner with clients across all markets/industries
* Strong computer skills, experience with a plus

* Strong Personal Excellence
* High achiever with proven high performance results
* Strong will to win and a positive, tenacious attitude
* Excellent communication and organizational skills
* Strong compliance record in prior positions
* Excellent track record from a legal and consummation of sale perspective
* Has a growth mindset with the ability to embrace challenges, take risks and learn from mistakes Experience

* At least 5 years of customer-facing investment, sales or account management experience (face-to-face sales a plus)
* Demonstrated background of success in a virtual environment
* Track record that demonstrates exceptional ability to obtain new business or grow existing business relationships
* Bachelor’s degree preferred
* Major in Sales, Marketing or Business Management preferred
* These positions are located in Florida, Georgia, Louisiana, Alabama, Mississippi, North Carolina, South Carolina, Tennessee., Arkansas, Washington D.C. Maryland, Delaware, West Virginia and Virginia, . Candidates should reside within 50 miles of the primary city indicated, work from their home office, and be willing to travel frequently for in-person client visits
* Extensive travel required to meet with clients – up to 50%– across a geographic region

Job: Sales
Primary Location: US-Florida

Other Locations
US-Mississippi, US-Delaware, US-West Virginia, US-Alabama, US-North Carolina, US-South Carolina, US-District of Columbia-Washington, US-Tennessee, US-Arkansas, US-Maryland, US-Virginia, US-Georgia, US-Louisiana
Schedule: Full-time

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