OPERATIONS MANAGER, PATIENT TRANSPORTATION - MILWAUKEE - WI Job
Compass Group USA - Milwaukee, WI

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A Fresh Approach to Great Results.

Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results . In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:

Job Description:

Crothall Healthcare provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, business facilities management and clinical engineering. Crothall is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

And, as a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. Generous compensation, flexible benefits package, intense training, unrivaled career opportunities, and a shared passion for quality attract the best people to Crothall Healthcare . The opportunity for greatness is real at Crothall Healthcare and throughout the Compass world.

If you are looking for a rewarding career where you can make a difference, Crothall is the place for you. We are looking for energetic, passionate and career minded people to join our team and help grow our business.

This is a GREAT OPPORTUNITY to become a leader in a great company and growing corporation. In this position you will be responsible for the effective supervision of Patient Transportation services which includes the successful management of client relations, patient and customer satisfaction, program quality standards, performance improvement, personnel performance and productivity. You will be responsible for the overall planning, organizing, and supervising of Patient Transportation activities. You will also ensure compliance with regulatory agencies and policies and procedures.

Responsibilities:

Ability to understand and apply knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.

Understand and able to determine, explain, and develop dispatcher logic and transporter activities; monitor and supervise dispatcher activity.

Ensure proper operation and configuration of TeamChimes hardware, software programs, page and phone handling systems; troubleshooting and working with Information Systems and Persistech as needed.

Assist in coordination of Patient Transportation activities and services with other departments; develop service agreements as appropriate.

Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.

Orient, train, and develop all levels of personnel such as; dispatchers, trainers, transporters, couriers, drivers, and elevator operators.

Maintain a teamwork environment of highly motivated associates.

Assists unit director in achieving financial objectives; ensures department operates within budget; assists controlling departmental expenses.

Qualifications:

Two-year college degree or equal-related experience preferred.

Management experience in hospital environment and/or patient transportation highly desired.

Effective organizational and time management skills.

Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity.

Excellent judgment skills for problem solving of performance of associates', the coordination of hospital activities, and enforcement of policies in stressful situations.

Excellent interpersonal skills necessary; ability to interact with a wide range of staff and hospital personnel in a professional manner; customer service skills must be strong, genuine and noticeable.

Effective verbal, listening and written communication skills.

Basic computer skills utilizing a Windows-based Operating System: ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.

Great People. Great Service. Great Results.

At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.

Achieving leadership in the support services industry

Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V

Job ID: JF01281322037

Compass Group - 17 months ago - save job - block
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About this company
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This company points the way to managed foodservices. Compass GroupĀ USA provides catering and dining services to corporate clients,...