OSS Engineer-ITCAM-RT-Secret Clearance
Windward IT Solutions - Fort Belvoir, VA

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The Operational Support System (OSS) is an integrated suite of Commercial Off The Shelf (COTS) tools that supports the customer network and its processes. The OSS Engineer will be responsible for helping our customer work through some significant OSS issues regarding: network service assurance; enterprise email service assurance; performance management enhancements; and central portal reporting integration initiatives. This could include participating in the analysis, design, development, integration, testing, deployment, documentation, and operational support of different aspects of the customer’s current OSS activities.

Position Responsibilites:
The successful candidate must have strong hands on experience with the Netcool Suite. Must also have an understanding of IT Service Management with an exposure and working knowledge of email Data Networks, and exposure to business/IT process methodologies such as the IT Infrastructure Library (ITIL®) or eTOM. Additionally, you must be able to work with a team of OSS implementation engineers and coordinate incremental success towards the customer’s functionality requirements. The primary focus of this position is to work with the customer team members to analyze, define and implement the solutions. This is a hands-on position and will require the successful candidate to leverage their previous integration and implementation experience to satisfy the customer’s requirements. The successful candidate will possess the following minimum position requirements to be considered for this opportunity.

Position Requirements:
Understand existing ITNM, OMNIbus, Netcool Impact, TBSM setup

Work with customer to understand the requirement, develop functional specifications, design and develop/configure the solution

Develop reports in TCR/Cognos

Develop custom dashboards in TBSM

Implement and ITCAM-RT for server/application monitoring

Replace existing NetIQ and SiteScope USCC monitoring functionality with IBM Tivoli software.

Develop test plan and test cases and execute the UAT with the customer

NetCool experience with ITM, ITNM, inventory data and IBM Tivoli.

Define the plans for unit, integration, and system testing in support of these initiatives as needed

Reporting using SQL to support ad-hoc reports needed by the business

Strong analytical and troubleshooting skills in a multi-tier environment to assist with potential production and system integration issues

Support the deployment and implementation of customer production OSS releasesg

Strong understanding of ITNM failover architecture

Strong understanding with ITNM Discovery Stitchers Enhancement

Strong understanding of ITNM Monitoring Policies

Participate in unit, integration, and system testing as need

Familiar with Omnibus Probe rule (NcKL) rules development

3+ years Network Management/Telecom/integration implementation of Netcool experience required

Security + certification required

Active Secret Clearance

Desired Skills:
Prior Consulting experience desired

1 - 3 years exposure to IT Service Managemen

Network Troubleshooting skills

Familiar with ITNM RCA stitcher rules development

Strong analytical skills required

System integration experience desired

Multi-tier environment experience

Strong interpersonal and communication skills

Additional OSS platform experiences desired

Desired education, certifications, skills, experience:
Bachelor of Science degree in a technical field (Computer Science, Information Systems)

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward IT Solutions is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

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