Occupancy Specialist - Waitlist, Hearing & Port
City of Ann Arbor - Ann Arbor, MI

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Role Summary: Under the supervision of the Section 8 Program Manager, the Occupancy Specialist is responsible for coordinating informal and formal hearings. Performs maintenance of Section 8 application, waitlist, intake and eligibility procedures. Conducts briefings to explain program occupancy standards. Coordinates all Housing Quality Standards (HQS) inspections.

Essential Duties: Coordinates with Legal Services and AAHC attorney regarding tenant termination hearings. Prepares documentation to assist and support probationary agreements and/or termination of housing assistance. Processes new applications to include correct adjusted income calculations, rent reasonableness and maintenance of waitlist. Conducts individual meeting and group briefings to explain AAHC leasing and occupancy policies to all voucher recipients. Tracks HQS inspections and status; maintains related records.Coordinates all Housing Quality Standards inspections including initial, special, and annual inspections. Ensures all inspections are performed at least annually. Performs enforcement activities where HQS inspections result in a “fail” rating and assure abatements are properly handled.

Related Work: General office task: answering phones and timely returning of telephone calls. Ordering supplies, checking inventory received with original order to note any discrepancies, submitting invoice for signature and payment. Various reports. Perform related work as assigned.

Knowledge of:
  • HUD regulations related to Section 8 programs
  • SEMAP indicators as prescribed by HUD
  • Public or Private property management
  • Human relations, cultural diversity
  • Fair Housing, 504 laws and reasonable accommodation requirements
  • Standard office procedures
  • Basic office software applications (e.g. Microsoft Office, Word, Excel, Outlook)
  • Basic mathematics
Skills and Ability to:
  • Maintain strict confidentiality of all tenant records
  • Demonstrate clear, concise verbal and written communication
  • Demonstrate well-developed organizational and time management skills
  • Service low-income, elderly, and disabled individuals
  • Communicate tactfully and positively with the public and employees
  • Problem solve
  • Use and understand office information technology
  • Coordinate multiple duties
Equipment: Standard office equipment, PC, Fax, Copier, Calculator, Multi-line telephones, Motor vehicle

Training and Experience:

  • High School diploma or equivalent G.E.D.
  • Experience in general office procedures and practices: at least 2 years
  • Experience in private or public housing management: at least 2 years
  • Ability to obtain HCV Occupancy certification within 3 months
  • An equivalent combination of education and work experience will be considered
  • HQS training or experience is a plus
  • Associates Degree (A.S., A.A.) with an emphasis in business or public administration
  • Private or Public housing management: at least 4 years
  • HCV Occupancy and HQS Certification
Licensing Requirements: Valid Michigan Drivers License

City of Ann Arbor - 20 months ago - save job - copy to clipboard
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