Job Posting Title
Student Services Professional II - 12 Month
Regular / Temporary
Full / Part Time
If part-time, indicate time base
Appointment Duration / End Date:
Student Affairs - Dean of Students
College / Division
$3,519 - 5,002 per month, plus any negotiated salary increase.
***THIS POSITION IS OPEN UNTIL FILLED*** The mission of the Dean of Students Office is to serve as a resource for helping students resolve university-related issues and concerns. The Dean of Students Office is committed to supporting the academic success of students by fostering the development of integrity and problem solving skills, teaching self-advocacy and personal responsibility; and helping students understand the fundamental principles of good citizenship and responsible leadership. The Student Services Professional II performs moderately complex professional student service work in that assignments typically require the application of both knowledge and judgment in using the principles, techniques, standards, guides and professional skills characteristic of a particular student service program or activity. This is the first level to require: planning; both interviewing and counseling techniques; judgment to recommend solutions to problems and changes in program procedures; and acting as spokesperson within the area of expertise. Under general supervision, this position serves as a liaison between campus administration, students, city government and community members on issues involving off-campus student conduct. This includes advising students and building strong lines of communication and transparency to exchange information with the campus and community partners. The coordinator will perform moderately complex student services work and resolve sensitive issues relating to students; collaborate and work closely with the Director of the Office of Student Rights and Responsibilities to address off-campus cases, alcohol violations, present educational programs for students; assist in the prevention and resolution of conflicts between students, campus and community officials.
Minimum Qualifications (Staff Only)
Bachelor's degree and two years of professional experience in one of the student services program areas or in a related field; OR a Master's degree and one year of experience.
Required Qualifications / Specialized Skills
Familiarity with student conduct systems; Knowledge of techniques for dealing with and solving problems presented by a variety of individuals from various socioeconomic, cultural and ethnic backgrounds; Familiarity with principles and practices of community engagement; Ability to advise students individually and in groups on routine and sensitive matters where required. Demonstrated ability to make decisions and maintain a high degree of confidentiality. Ability to effectively communicate orally and in writing and to collaborate with community officials and law enforcement as needed. Must possess strong conflict resolution skills. Understanding of the practical application of facilitation, mediation and conflict resolution. Demonstrated ability to quickly and effectively assess needs and intervene in student behavior and crisis situations. General knowledge of the methods and problems of organizational and program management as well as research and interview techniques. Knowledge of individual and group behavior. Ability to interpret, communicate and apply policies procedures program rules and regulations. Ability to use initiative and resourcefulness in planning work assignments and implement long-range program improvements. Ability to obtain factual and interpretative information through interviews, reason logically, and collect, compile, analyze and evaluate data Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Ability to use tact and diplomacy and exercise sound judgment to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Excellent communication skills including teaching skills, report writing skills and public presentation skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Thorough knowledge of English grammar, spelling and punctuation. Ability to interpret, communicate and apply policies and procedures. Demonstrated ability to maintain a high degree of confidentiality. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Excellent computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email. Working knowledge of or ability to quickly learn University infrastructure, policies and procedures. Note: As part of the interview process candidates may be asked to give a short presentation.
Preferred Qualifications / Skills
Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. Experience with college students on decision making related to developmental skills.
Special Conditions (Staff)
***THIS POSITION IS OPEN UNTIL FILLED*** Must be willing to travel and attend training programs off-site or occasional professional development. Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. Must be able to successfully pass a pre-employment background/fingerprint check. This position classification has been defined as "Exempt" and is not subject to the overtime provisions of the Fair Labor Standards Act (FLSA). Retired CalPERS members selected for this vacancy must request and be approved for reinstatement from retirement prior to the start date. Employment of retired CalPERS members will typically be for 90 days or less and must be for work requiring specialized skills or for a bona fide emergency to prevent stoppage of business. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Pre-Employment Conditions (Staff)
Background / Fingerprint
Benefits Eligible More Information
Job Open Date
Job Close Date
Review Begin Date
How to Apply
To apply, visit WWW.CALPOLYJOBS.ORG to complete the required online staff application and apply to requisition #102973. Applicants will have the option of attaching a Cover Letter, Resume and three Letters of Recommendation via the online employment system. Applicants needing computer/internet access may contact Cal Poly Human Resources at: (805) 756-2236, for information on available resources. Cal Poly is strongly committed to achieving excellence through cultural diversity & actively encourages applications of all qualified individuals. EOE
Internal Recruitment Only
Projected Start Date (Faculty Only)
Additional Information Contact Name (Faculty)
Additional Information Contact Phone (Faculty)
Additional Information Contact Email (Faculty)
Department Information (Faculty)