Office Associate III (Botetourt)
Dept of Social Services - Local - Virginia

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This is an administrative position that involves performing a broad variety of office and program support responsibilities that require applying some program knowledge and office and administrative practices, policies and procedures to perform specific office support activities. Employees may serve as a lead worker and provide guidance to office support staff or others. This individual Greets clients and visitors as they enter the Agency, operates multiline phone system, receives messages, e-mails, and faxes and processes the Agency mail. Individual also receives on-line and in-person applications for Benefit Programs, creates files, and puts them into the State Computer systems. Also processes transcriptions, correspondence, memos, minutes, reports or originals from rough draft, recordings, or notes; composes routine correspondence and memos;
proofreads written and numerical documents; sets appointments for interviews or meetings; records inventory, statistical or fiscal data in a variety of formats and compiles informational reports as needed; handles or contributes to reports and other documents, including fiscal and personnel documents, of intermediate scope and impact; provides information to customers regarding programs, policies and rules of the department; handles inquiries from others regarding services; performs research in automated and paper systems; sets up and organizes files; purges records;
maintains filing systems; troubleshoots minor computer problems sufficient to resolve or submit service requests; calls in trouble tickets; may provide guidance and training to other clerical staff and office volunteers; prepares purchase orders and other internal documents; and processes items for payments and handles petty cash. Work at emergency shelter during disasters.

Minimum Qualifications
Considerable knowledge of: office and administrative practices, policies and procedures as related to assigned program and office support activities; spelling, grammar and punctuation; office terminology, procedures, and equipment technology and office software programs; and mathematics to calculate percentages, formulas and averages to solve mathematical problems. Some knowledge of: elementary bookkeeping and accounting. Skill in: operating a personal computer, printer, scanner, and a variety of standard office machines and equipment. Some skill in performing basic maintenance of computer system and general office equipment to include some troubleshooting of automation equipment problems. Demonstrated ability to: organize information and develop/maintain records in various formats; communicate effectively both orally and in writing; follow written and oral instructions; multi-task; establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the public sometimes under stressful situations; collect and disseminate information; make computations with speed and accuracy; file alphabetically or numerically; proofread; type from clear copy or draft; make minor decisions in accordance to regulations and established practices; advise and interpret policies and procedures in researching and resolving inquiries, requests and complaints; and act as a leader to other clerical staff.

Preferred Qualifications
High school diploma supplemented with related clerical or administrative experience in Social Services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Prefer work experience with Social Service administrative procedures and related computer systems.

Special Requirements
The background investigation may include: fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks requested by the hiring authority.

Employee must be willing to work in community emergency shelter in the event of a natural disaster or emergency.

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