This position works in a service or administrative program area(s) performing a broad variety of office and program support responsibilities that require applying some program knowledge and office and administrative practices, policies and procedures to perform specific office support activities. Employees may serve as a lead worker and provide guidance to office support staff or others.
Operates various computer systems to conduct searches for initial applications, renewals and recertifications and /or to update information.
Provides information and assists clients with completing applications, etc.
Answers incoming calls and responds to inquiries.
Prepares and mails correspondence.
Provides information and referrals and verifies information as required for other community resources.
Updates information in various computer systems.
Researches and purges case records.
Acts as a liaison between Family Service Specialists, Eligibility Workers and the Spanish population.
Maintains Daily Visitors' Log.
Considerable knowledge of: office and administrative practices, policies and procedures as related to assigned program and office support activities; spelling, grammar and punctuation; office terminology, procedures, and equipment technology and office software programs; and mathematics to calculate percentages, formulas and averages to solve mathematical problems. Some knowledge of: elementary bookkeeping and accounting. Skill in: operating a personal computer, printer, scanner, multi-line switch board and a variety of standard office machines and equipment. Some skill in performing basic maintenance of computer system and general office equipment to include some troubleshooting of automation equipment problems. Demonstrated ability to: organize information and develop/maintain records in various formats; communicate effectively both orally and in writing; follow written and oral instructions; multi-task; establish and maintain effective working relationships with co-workers, customers, other public and private agencies, and the public sometimes under stressful situations; collect and disseminate information; make computations with speed and accuracy; file alphabetically or numerically; proofread; type from clear copy or draft; make minor decisions in accordance to regulations and established practices; advise and interpret policies and procedures in researching and resolving inquiries, requests and complaints.
High school diploma supplemented with related clerical or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Prefer previous experience scheduling appointments. Prefer candidates that are bilingual, fluent in Spanish and English.
All applicants are subject to a DMV/driving record check, pre-employment drug screen, Central Registry (CPS) check and/or criminal history search.
The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.
Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.