Office Manager - Waynesville Family Practice
Office Manager - Waynesville Family Practice Waynesville Family Practice Waynesville Family Practice, Clyde, NC - Clyde, NC

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General Summary

This individual must have a working knowledge of all aspects of a medical practice and the ability to effectively supervise its employees, both clinical and clerical. Thinking and working independently is necessary, along with the confidence and competence to make reasonable decisions regarding operations of the practice following the policies and guidelines established by the MedWest Heath System.

Essential Job functions

Manage all aspects of the medical practice

Ensure employees accomplish assigned duties accurately and according to office policy

Act as Liaison between employees, providers and MedWest management team

Coordinate patient flow and authorize any change in scheduling templates

Ensure security and safety in the practice

Act as HIPPA privacy officer ensuring confidentiality throughout the practice

Ensure all employees project a positive customer service image

Submit payroll data and keep record of employee vacations, sick leave and time clock entries

Handle any patient dissatisfaction in a professional manner

Discharge, with Provider approval, any non-compliant, hostile or threatening patients

Handle any employee problems or concerns

Hire, evaluate, discipline and, if required, terminate employees

Conduct staff meetings

Conduct practice meetings with Providers and Operations Manager.

Attend any other meetings as required by MedWest management team

Communicate with Network Management and Department Heads

Prepare and submit monthly practice performance reports

Produce documentation for internal audits in a timely fashion

Verify and approve invoices (up to $500) for payment

Screen all supply orders

Speak with Vendors regarding any capital equipment purchases

Participate in insurance company site visits and make patient records available for audit

Follow- up and make any changes relative to audit results

Communicate with Risk Management department on any Risk Management issues

Maintain a visible and active presence among all staff members

Assume other duties or responsibilities requested by Physicians or Network Management

Serve as an example of a professional, high performance employee who maintains and endorses confidence in the MedWest Healthcare System




Excellent oral and written communication skills

Critical thinking skills

Knowledge of Electronic Medical Record software systems

Basic business computer skills, including e-mail correspondence and Microsoft Office applications such as Excel and Microsoft Word.


Business Operations

Financial Management

Human Resource Management

Information Management

Organizational governance

Patient care systems

Quality Management

Risk Management

Education and Experience

Bachelors Degree in Business or HealthCare Management

5+ years of experience managing a medical practice

Industry Certifications/Designations preferred


Requires bending, prolonged sitting, stooping and stretching. Requires eye-hand coordination and manual dexterity to operate a keyboard, telephone, calculator and other office equipment. Requires adequate visual manual dexterity and verbal communication skills to give group presentations utilizing overhead and computer-assisted technology.

Haywood Regional Medical Center - 2 years ago - save job