Summary: This part time position is responsible for the oversight of operational aspects of this employed community physicians’ OBGYN office, including but not limited to: staffing, patient relations, liaison with the central billing office, office planning, computer systems and protocol, establishing standards for office operations and procedures, equipment and supply ordering and accounts payable. This is a great opportunity for an experienced medical office manager who is looking for a part time opportunity that would support a well established OBGYN office located in Weston Ma , that operates quite well with experienced staff who do not require day to day direct supervision.
Responsibilities: Supervises all non-physician staff within the Practice. Works in concert with Steward Medical Group Human Resources staff to coordinate the following functions: Interviewing and hiring, Staff training, Performance evaluations and Corrective actions and performance improvement plans. Assists in preparing and managing the operating budget for the practice. Investigates discrepancies and significant changes in monthly income and expenses. Reports discrepancies to the Practice Administrator/Director Physician Practice Management . Ensures cost containment guidelines are met for the individual practice. Provides information and assistance to patients to ensure effective patient relations. Investigates and proactively resolves patient complaints and concerns. Facilitates staff training in new customer service techniques and/or processes. Liaisons with the Central Billing office to maximize revenue associated with the patient billing process for the Practice and ensure accurate data collections. Makes recommendations to the Practice Administrator and the Director of Practice Operations regarding office restructuring. Ensures proper invoicing and tracking of receivables and payments to vendors. Trains staff, (physicians, nurses, administrative and support staff), on existing programs as well as any new programs or upgrades in a timely fashion. Presents information at monthly Networking Meetings as required and disseminates information from these meetings to physicians and staff. Maintains an optimal physical environment for the office and reports any unsafe conditions, inoperative equipment or other adverse conditions to the Practice Administrator and the appropriate department. Ensures compliance with all Steward Medical Group policies and procedures. Participates in development and evaluation of departmental policies and procedures. Prepares staff to respond effectively to both internal and external disasters and comply with all departmental policies and procedures. Attends seminars and training sessions specific to the Athena system, CPT coding, capitation, managed care, and physician practice management. Uses discretion at all times to ensure patient confidentiality. Conforms to the confidentiality policy of Steward Medical Group. Must be proficient in Microsoft Office, EMR. experience preferred. Ability to speak, read and comprehend the English language fluently required Strong interpersonal communication, managerial and organizational skills required. In-depth knowledge of private practice systems, including medical practice operations and supervision. Experience with an electronic health record within the medical office preferred. Patient relations, staffing, billing systems, budget and financial reporting and patient flow and scheduling required. Knowledge of insurance coverage systems, including but not limited to co-payments, referrals, HMO, PPO and capitated products required. Ability to analyze and solve operational issues independently and creatively required. Strong orientation to patient care in accordance with the values of the Steward Health System Must have the ability to analyze, think creatively and to weigh alternatives. Good perception of people and excellent conflict resolution skill required.
Qualifications: Bachelor’s degree or equivalent. Two to five years of practice management experience in a private physician’s office or other health care setting. Supervisory experience, billing and financial management experience required.
Steward Health Care - 22 months ago
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