Omni Technical & Quality Analyst--Omni
PetSmart - Phoenix, AZ

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Want a company with a real vision?

Our people make the difference in our success. Our vision is to provide Total Lifetime care to every pet, every parent, every time. We can't achieve this vision without the right people - they make the difference in our business and our success. Every associate plays a role in achieving our success by focusing on our three strategic priorities - delighting our customers, growing pet services and operating excellence. Here at the Store Support Group, you could play a key role in supporting these strategic initiatives.

Today, PetSmart has over 1200 store locations, with many more scheduled to open soon. We continue to grow at our Corporate Headquarters which means great opportunities for a professional such as you!

Benefits of working with PetSmart
In addition to a competitive salary, PetSmart associates are eligible for health benefits, 401K options, Employee Stock Purchase Plan, paid time off, training and development, and an associate discount at all PetSmart stores!

PetSmart is an Equal Opportunity Employer committed to hiring a diverse workforce, sustaining an inclusive and supportive work environment, and prohibiting harassment and discrimination in all aspects of employment. PetSmart participates in background, drug and E-Verify screenings as appropriate under Company policies and applicable law.

Job description:
The Web Technology Developer and Quality Analyst - Omni Channel identifies and supports the Omni Channel platforms (eCommerce, mobile, and in store systems) by participating the design, implementation and maintenance of Omni systems. Developer/Analyst will optimize Omni experiences through package configuration and web development as business requirements dictate. Analyst will additionally be responsible for designing quality standards and defining release management approach and monitoring policies.
Individual will additionally assist the team in solution monitoring as well as managing and prioritizing daily tickets and system support issues.

Individual will assist in managing a diverse array of Omni channel systems including externally maintained package applications, customer portal, mobile and ERP systems supporting PETSMARTS Omni Functions.

Responsibilities include:

SOLUTION ANALYSIS
- Work internally and externally with partners to develop application options to resolve a business need.
- As necessary develop functional use cases including application capability, complexity analysis, risks, implementation dependencies and impact analysis.

SOLUTION DESIGN
- Executes complex application development configuration changes to meet functional requirement needs.
Independently develops and creates complex custom objects (user interface, queries, reports and integrations) for applications.
-Creates and performs data migration for select applications.
-Investigates system improvement and streamlining opportunities. Creates functional plans and communicates recommended changes to business teams.
- As necessary, guides vendor design work and ensures deliverables are high quality.
- Attains high level of proficiency with vendor products to be able to perform broad vendor design activities.
- Ensures proposed system changes are supported by application vendor.

SOLUTION BUILD/CONFIGURE
- Executes complex application development configuration changes to meet functional requirement needs.
- Independently develops and creates complex custom objects (user interface, queries, reports and integrations) for applications
- Manages vendor and prioritizes vendor build activities
- Build and configure localized system changes as necessary
- Investigates system improvement and streamlining opportunities.
- Creates functional plans and communicates recommended changes to business teams.
- Identifies and documents system deficiencies and recommends solutions.

TESTING
- Work with business to confirm solutions satisfy business requirements
- Develops testing approach and strategy to accurately test business requirements for complex projects.
- Supports UAT efforts through application readiness, preparation of test environments, and creation of data and user profiles.
- Able to identify and apply appropriate testing methodology and tools.
- Defines and validate QA processes and standards have been followed and completed prior to deployment.

DEPLOYMENT
- Define broad standards for testing including adherence to web standards, optimized experience, maximum utilization across device and platform , and legal assessment of technologies and content deployed.
- Schedules, Coordinates and deploys software changes conforming with company and team standards.
- Defines appropriate implementation, test and backout plans for complex changes.
- Assess organization level of preparedness for the change and impact to other systems.

SUPPORT
- Assist in managing and prioritizing daily tickets and system support issues
- Acquires knowledge of, creates and maintains Operations and System support documentation.
- Develop detailed monitoring capabilities and execution plans

Knowledge, Skills and Abilities

COMMUNICATION
- Strong listening, verbal and written abilities to clearly convey messages in one on one, small group or presentation settings with management.
- Facilitates productive and collaborative conversations even among parties that are dissimilar.
- Pays careful attention to verbal and non-verbal conversation.

LEADERSHIP
- Identifies, engages and builds enthusiasm for others to meet goals and objectives.
- Leads in seeing and addressing issues which affect team performance.
- Builds skills, talent and morale of others.

BUSINESS/APPLICATION ACCUMEN
- Leads knowledge of eCommerce retail applications to requirements and solution design/configuration.
- Understands how the business works; knowledgeable current and possible future policies, practices, trends, and information affecting multiple business functions and aspects of how they are interrelated to other areas.

TECHNICAL ACUMEN - PREFERRED EXPERIENCE
- Proficient knowledge of HTMLx. CSS, and JavaScript
- Expertise with with .NET, java, C#, Objective C
- Experience with CMS and open source CMS
- Experience with IOS and Android apps packing
- Experience designing and configuring Intershop's eCommerce platform

Experience/Education Required
EDUCATION
- Bachelors degree or equivalent experience.

REQUIREMENTS
- 7+ years experience developing and supporting eCommerce, mobile and internet facings web systems

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About this company
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PetSmart, Inc. is a specialty provider of products, services and solutions for the lifetime needs of pets. The Company has identified a...