On-Ambulance Supervisor
Rural/Metro Corporation - Fife, WA

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From coast to coast, Rural/Metro employees are tied together by their overwhelming desire to help others. Every day and every call for our team of highly-trained professionals is different than the one before.

At Rural/Metro, we celebrate the successes of our team members, and doing the right thing for those we serve.

Rural/Metro is a leader in private ambulance and fire protection services in 21 states and more than 700 communities nationwide. Rural/Metro has provided high-quality patient care, met and exceeded the expectations of the communities we serve, and invested in the success of our employees since 1948.


The primary responsibilities of the On-Ambulance Supervisor are to provide and assist in patient care on a daily basis and to help maintain agency relations during difficult responses. In addition to tasks as assigned by the Operations Manager, as well as other daily activities essential to the operations.


Operational Objectives
  • Responds to calls in a timely manner based off Company protocols.
  • Operate and drive a Company Emergency Vehicle with regard to state and company safety policies.
  • Responds to situations including multiple casualty incidents, call requiring multiple units or upon request from field personnel or the communications center.
  • Maintain constant up-to-date knowledge and records of all current protocols issued by the regulating agencies pertaining to ambulance service.
  • Investigate problems or inquiries when resolution cannot be made by assigned staff members or when requested to intervene by Operations Manager.
  • Maintain an open-door policy for any employee who wishes to discuss issues or problems which have not been resolved through the chain of command.
  • Interact with Fleet Manager to ensure all vehicle and equipment maintenance objectives are implemented and equipment is efficiently used and maintained.
  • Maintain availability during disaster situations or mass casualty incident and assist in any capacity needed.
  • Work at certification level when staffing level requires.
Patient Care Compliance
  • Provide general medical care and treatment to patients in both emergent and non-emergent settings as defined by state and local regulatory agencies. Ability to perform ALS functions, following protocols set forth by the State.
  • Neatly and accurately document pertinent patient information on all required forms/documents. (Patient Care Records, Supplies, Medicare Signature Forms, and PCS forms)
  • Turns in appropriate documents prior to leaving duty.
  • Maintain a safe and healthy workplace in accordance with all appropriate OSHA standards, company policies and local standard operating procedures.
  • Responsible for complying with all local, state and federal employment laws and company policies. (i.e. Americans with Disabilities Act, Affirmative Action Plan, etc.).

Human Resources Management
  • Provide direction to direct reports to initiate appropriate levels of training, and to promote an environment consistent with Rural/Metro culture throughout the market.
  • Support Corporate initiatives
  • Responsibilities include directing work, appraising performance, regarding and disciplining employees, addressing complaints and resolving problems.
  • Participate in recruiting and training certain positions.
  • Liaison to field operations with respect to understanding Company Health & Safety initiatives.
  • Ensure that the group provides outstanding customer service and 24 hour response time to the field.
  • Ensure that all required Certifications/License are current and remain current.
  • Attend all Company required OSHA training, annual training, and all mandatory Company updates. Complete the training in the allotted time the Company sets.
  • Maintain knowledge of job and medical field.
  • Keep current on training for new equipment, procedures, and techniques.
  • Attend available continuing educational seminars to improve management skills and recommend attendance of scheduled sessions to pertinent staff members as well.

  • Current state EMT, Paramedic certification or Registered Nurse License as required by State.
  • Current CPR Pro certification card
  • Current ACLS card (not needed in an EMT)
  • Current state Driver’s License in good standing.
  • Satisfactory driving record in accordance with the Company’s Driving Policy.
  • Excellent communication and customer service skills.
  • Ability to work cooperatively with other employees and medical agencies to provide the highest level of patient care.
  • Ability to read and interpret all required documents and write required reports and correspondence.
  • Other qualifications/certifications specific to the local operation and/or contract requirements.
  • Satisfactorily meet Company physical assessments/tests.

Rural/Metro Corporation - 16 months ago - save job - copy to clipboard
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