OSR Service Manager
GE Power & Water - Atlanta, GA

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GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

The OSR Service Manager will be responsible for providing leadership and technical support for the Generator product line. The successful candidate will serve as the first level technical support for all on site generator repairs within a specific region. Project planning and ownership, interfacing with work leaders, and managing the fulfillment five for the product line are among the key responsibilities.

Essential Responsibilities
In addition, you will:
  • Have ownership and accountability for all aspects of OSR Project fulfillment (EHS, Quality, OTD, Productivity, Cost)
  • Have detailed job planning, process instructions and procedures (as needed), technical support for generator repairs
  • Drive continuous improvement of EHS, quality, cycle and delivery performance through Lean Six Sigma
  • Monitor and drive cost of failure reduction; Utilize QCR system to log and resolve issues
  • Provide proactive technical leadership and problem solving support

  • Bachelor’s Degree from an accredited college or university (an Associate’s Degree with a minimum of 2 years of professional work experience)
  • Minimum of 5 additional years of experience supporting Field Services, Service Center Repairs, Equipment and Tooling awareness ELIGIBILITY REQUIREMENTS:
  • Ability and willingness to travel
  • Ability and willingness to work effectively in a matrix organization with regionally aligned P&L’s
  • Six Sigma Green Belt Certified (GE Employees only)

    Additional Eligibility Qualifications
    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

    Desired Characteristics
  • Strong communication and integration skills
  • Strong time management skills
  • Ability to coach and develop members on team
  • Ability to cope with multiple complex situations daily
  • Strong negotiation experience is preferred
  • Strong personnel / project management leadership skills; strong interpersonal leadership skills
  • Open communication style and proven ability to develop team relationships, including vendors and global teams
  • Ability to create positive change, think creatively and move quickly
  • Strong oral and written communication skills Why join one great company when you can join many? At GE, we’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 100 countries. Experience personal growth and competency development as part of the GE team. GE Power & Water provides customers with a broad array of power generation, energy delivery and water process technologies to solve their challenges locally. Power & Water works in all areas of the energy industry including renewable resources such as wind and solar; biogas and alternative fuels; and coal, oil, natural gas and nuclear energy. The business also develops advanced technologies to help solve the world’s most complex challenges related to water availability and quality. Numerous products are qualified under ecomagination, GE’s commitment to providing innovative solutions that maximize resources, drive efficiencies and help make the world work better. Headquartered in Schenectady, N.Y., Power & Water is GE’s largest industrial business. Follow GE Power & Water on Twitter @GE_PowerWater. Learn More about GE Power and Water Today! PLEASE NOTE: Atlanta, GA is the preferred location, however other U.S. locations may be considered. To stay connected with exciting news and the latest job opportunities from GE AMSTC, Aviation, Energy Management, Oil & Gas, Power & Water and Transportation, follow us on twitter: @geconnections

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    GE Power & Water provides customers with a broad array of power generation, energy delivery and water process technologies to solve...