On-Site Support Project Manager
TTS Solutions, Inc. - Tempe, AZ

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Position Title On-Site Support Project Manager Location Tempe, AZ Duration FTE Primary Skills Good Understanding ITIL Process, Project Life Cycle Hands on experience in maintenance and support of applications in web technologies (JavaJ2ee) in Banking Domain Good Data Analyst (SQL) skills Experience in Finance, preferably a banking background Good Communication skills, client facing skills Project Management (Service Management) Skills Responsible for supporting the business on multiple applications requiring integration across functions Role responsibility – 50 - individual contributor 50 - Lead Experience in system analysis, design, development, incident management, change and release management of software applications. Experience with On-Site offshoring Project Management. Experience in managing large enterprise programs such as ITIL implementation and business process re-engineering. Experience in building high performance teams and global relationships to successfully deliver major process improvements.

Experience in developing software using Java, J2ee. Build diverse skilled team at onsite and offshore to plan and execute deployments for IT applications following ITIL processes Ensure team meets defined SLAs. Manage all change requests, direct service management team in change and release initiatives. Support and manage incidents, outages, notifications, communication and other activities 24x7x365, through automation, technology and vendor management as part of large scale engineering operations for the Client CRM application in charge of shifts and on-call support model.

Provide crisis management, technical and process expertise while managing real-time outages across large-scale services to drive technical restoration and cut off minutes of outage. Deep dive into organization wide systemic faults and identify long term solutions, lead improvement projects and drive improvement requirements into ongoing projects. ITIL, SQL, Finance, Project Management

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