Online Assistance Division - Program/Project Manager with Security Clearance
Lattice Technology Group, Inc. - Springfield, VA

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The minimum education or experience that reflects the following areas of expertise:

Experience managing a 24 x 7 Customer Service Center
Ability to understanding customer needs and be able to articulate solutions.
Experience preparing reports and briefings for senior government officials.
Background in Customer Service processes with an understanding of technical problems and solutions as they relate to the current and future business and mission environment at NGA
Excellent interpersonal skills and the ability to assist others in solving problems
Experience with providing customer service support activities across organizational elements.
Able to independently initiate, manage, execute and report tasks as identified by the government
Excellent written and oral communication skills and be able to work independently as well as in a team environment.
Have a background in implementing and communicating change
Familiarity with current NGA products.
Familiarity with NGA's operations centers, service centers, and business processes.
Knowledgeable in a variety of NGA's software and services and be able to assist customers with NGA's software and services
Experience that has led to the understanding of NGA's mission and business processes in order to users solve their problems
Expert in using collaboration/social software tools employed by OGSU Online Assistance Division.
Experience with writing SOPs, CONOPS, and other documents.
Ability to collaborate with other OGS and NGA Offices/KCs to ensure that customer needs are articulated clearly

About this company
Lattice Technology Group, an engineering consulting firm that specializes in Information Systems Integration, Test and Evaluation....