Build software. Reach 500 million users. Change lives. That’s what we’re doing at Lithium. And you can do it, too. If you want to put your stamp on the digital customer space and enjoy yourself along the way, come join the team. We’re looking for seriously passionate, fun, collaborative & innovative thinkers to help us change the world. You are an excellent communicator who is experienced with a wide variety of tools for online interaction, from message boards to blogs to chat to social media tools. You are a service-oriented individual who gets satisfaction out of helping others, yet is also comfortable taking a leadership role when needed. You are confident and would be comfortable interacting with everyone from executives to the general public. You are happy working independently and appreciate the opportunity to apply your own creativity to the job. You have good business judgment and skills or are interested in developing them.
What You'll Do
You'll be responsible for moderating interactions on online communities organized by enterprise companies for their customers.
Learn Lithium Technologies' suite of community tools, so that you can use them effectively and serve as a resource to Lithium's customers.
Monitor participation in online forums and take appropriate steps to ensure a positive experience for all participants.
Work directly with participants online to get them the help or guidance they need.
Collaborate with other moderators or managers who may be in place on the customer side.
Develop weekly or monthly reports that summarize activity in the community, provide meaningful analysis, and show progress against goals.
Work effectively with a corps of active users who help support the community.
Provide feedback on and assist in the implementation of strategies to keep the community vibrant and active with new programs, promotions, etc.
Advise and guide customer personnel on effective principles of online community management and moderation.
Attend regular meetings with internal staff as well as customers.
Foreign language skills necessary depending on location. Requirements:
Strong oral and written communication skills.
Intermediate proficiency with and access to Microsoft Excel and Microsoft Word.
Experience with online messaging services and applications.
Ability to work a flexible schedule, which includes weekends and holidays.
Stable computer and reliable broadband connection. Preferred Skills:
Experience participating in and moderating online communities.
Experience working with enterprise customers.
Knowledge of general social networking and web services (e.g. Twitter, Facebook, wikis) About Lithium
Lithium's software helps companies reinvent how they connect with their customers. We work with more than 300 of the world's best brands— including AT&T, Best Buy, Indosat, Sephora, Skype and Telstra — to respond on social networks and to build trusted content on a community they own. Now with Klout, Lithium reaches more than 500 million consumers across 10,000 specific interest areas to establish trust and reputation. Together, we represent one of the biggest collections of data on consumer attitudes, preferences and digital activities. Our 100% SaaS-based Lithium Social Customer Experience™ platform enables brands to build and engage vibrant customer communities to drive sales, reduce service costs, accelerate innovation and grow brand advocacy. We are experiencing rapid growth and are recognized as a leader by top analyst firms, including Gartner and Forrester. And because our culture is as exciting as our products, we’ve been ranked as one of Glassdoor’s Best Place to Work. Come check us out!
At Lithium we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history.