Operations - Maintenance Supervisor
City of Appleton, WI - Appleton, WI

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This is a first line supervisory management position responsible for managing the daily operation of the transit system, ensuring that we meet our goals of providing safe and reliable transportation in the Fox Cities region. It is additionally responsible for the supervision of maintenance employees and vehicle operators. This position coordinates all activities related to maintenance and preventative maintenance of Valley Transit vehicles, facilities and equipment. The work involves supervising maintenance and related staff, developing preventative maintenance procedures, monitoring and scheduling the work, and maintaining appropriate records. The incumbent works under the general supervision of the Assistant General Manager of Valley Transit.

Examples of Duties:

• Plans, develops and maintains effective preventative maintenance, vehicle safety and quality assurance programs.
• Schedules, directs and supervises maintenance and repair of buses and support vehicles.
• Supervises, counsels and evaluates employees regarding attendance, safety, passenger relations and job skills. Implements discipline and receives worker grievances.
• Supervises transit operations; coordinates passenger transfers, establishes route detours, answers public inquiries regarding routes, schedules and layover points and investigates and resolves passenger complaints.
• Responds to and investigates accidents involving Valley Transit vehicles or passengers and assists in securing witnesses and preparing reports.
• Establishes and implements maintenance policies and procedures.
• Develops and conducts training for maintenance workers.
• Determines staffing requirements and assists in the selection of maintenance personnel.
• Recommends and/or approves procurement of maintenance parts and supplies.
• Maintains records and prepares reports on the frequency, costs and effectiveness of vehicle maintenance and repair.
• Establishes and maintains the parts inventory; purchases parts, fuel, lubricants and tires; and operates the parts room. Determines quantities and vendors.
• Prepares plans for the acquisition, rebuilding and disposal of transit vehicles and equipment.
• Assists in the preparation of specifications for major capital projects.
• Coordinates and supervises the maintenance and repair of buildings, grounds, bus stops, other on street transit structures and communications equipment.
• Coordinates with other units to ensure that daily fleet deployment requirements are met.
• Prepares an annual maintenance budget.
• Compiles information and investigates bus accidents, incidents and other accidents.
• Manages warranty and related service matters for vehicles and equipment.
• Maintains regular punctual and predictable attendance, works overtime and extra hours as required.
• Assists in the dispatching area, including answering phone calls from the public, and radio calls from Valley Transit personnel.
• Monitors storage and dispensing fuels according to regulatory standards.
• Maintains working relationships with municipal departments, schools, community organizations, suppliers and local industries regarding transit operations.

Typical Qualifications:

High school diploma or equivalent, vocational/technical training in fleet maintenance or related field, at least five years of public transit operations and supervisory experience and fleet maintenance or any equivalent combination of experience and training which provides the following knowledge, abilities and skills:

• Knowledge of operation principles and repair practices of large diesel engines and of mechanical, electrical, hydraulic and pneumatic systems.
• Knowledge of material control procedures, particularly as applied to automotive parts, purchasing and inventory management.
• Knowledge of applicable federal and state standards pertaining to vehicles specifications and operations.
• Ability to plan, implement and manage comprehensive maintenance programs.
• Ability to manage parts and supply inventory program.
• Ability to determine whether a vehicle is safe or unsafe to operate.
• Knowledge of operating procedures and practices of public transit systems.
• Knowledge of the driver controls, basic mechanical features and handling characteristics of various transit vehicles.
• Ability to monitor and supervise on street operations of a public transit system.
• Ability to assist in establishing and enforcing operating policies and procedures.
• Ability to analyze data and plan effective course of action.
• Ability to supervise and assist in evaluating the performance of subordinate personnel.
• Ability to respond to passenger complaints and communicate effectively, both orally and in writing, with personnel within and outside the organization.
• Possess and maintain a valid Wisconsin Class B Commercial Driver's License (CDL) with the P endorsement and a Federal Medical Card.