Operations Lead – Enhanced Authentication
GE Corporate - Glen Allen, VA

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GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

The Operations Lead – Enhanced Authentication will manage the Enhanced Authentication operations team driving the Incident and Problem resolution and ensuring the Enhanced Authentication service maintains optimal performance and availability and remains within SLAs. Manage remote contractors responsible for providing 24x7 operational support to the environment.

Essential Responsibilities
  • Responsible for the operational stability of the Enhanced Authentication environment including customer focused SLA (performance and availability), Incident and Problem resolution, as well as overall environment health
  • Act as the escalation point for issues unable to be resolved by the primary support resources
  • Work closely with the Enhanced Authentication Lead Analyst to identify plans to transition new functions/capabilities from the design and development teams to the support group
  • Responsible for managing appropriate resources as necessary
  • Constantly measure and evaluate the operational functions of the service and identify potential projects for improvement
  • Communicate/coordinate maintenance activities across a broad range of customers

  • Bachelor's degree in Computer Science or other technical field (or HS/GED and a minimum 5 years of professional IT experience)
  • Minimum 2 years of IT experience in any of the following: application development, infrastructure management, or Information Security technologies

    Additional Eligibility Qualifications
    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

    Desired Characteristics
  • Previous professional, hands-on experience with Java Web Services, Sun Directory Server and/or Oracle
  • Previous professional, hands-on experience with Unix
  • Experience performing an operational/support function responsible for delivering to SLA’s require
  • Experience with ITIL Incident, Problem and Change procedures
  • Experience managing a remote team of contracted Level 1 support personnel
  • Experience with RSA Adaptive Authentication
  • Familiarity with FFIEC guidelines on Authentication in an Internet Banking Environment
  • Demonstrated experience in IT Security, data collection, analytics, LDAP, SQL
  • Ability to manage complex data sets with Microsoft Excel or similar technologies
  • Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities
  • Team player – collaborates well with others to solve problems and actively incorporates input from various sources
  • Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
  • Strong analytical skills
  • Communicates in a clear and succinct manner and effectively evaluates information/data to make decisions
  • Anticipates obstacles and develops plans to resolve
  • Change oriented – actively generates process improvements
  • Supports and drives change, and confronts difficult circumstances in creative ways
  • Problem Solver – able to analyze a situation, determine the best course of action and deliver results

    Section 19 Job

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