GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.
The Operations Lead – Enhanced Authentication will manage the Enhanced Authentication operations team driving the Incident and Problem resolution and ensuring the Enhanced Authentication service maintains optimal performance and availability and remains within SLAs. Manage remote contractors responsible for providing 24x7 operational support to the environment.
Responsible for the operational stability of the Enhanced Authentication environment including customer focused SLA (performance and availability), Incident and Problem resolution, as well as overall environment health
Act as the escalation point for issues unable to be resolved by the primary support resources
Work closely with the Enhanced Authentication Lead Analyst to identify plans to transition new functions/capabilities from the design and development teams to the support group
Responsible for managing appropriate resources as necessary
Constantly measure and evaluate the operational functions of the service and identify potential projects for improvement
Communicate/coordinate maintenance activities across a broad range of customers
Bachelor's degree in Computer Science or other technical field (or HS/GED and a minimum 5 years of professional IT experience)
Minimum 2 years of IT experience in any of the following: application development, infrastructure management, or Information Security technologies
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Previous professional, hands-on experience with Java Web Services, Sun Directory Server and/or Oracle
Previous professional, hands-on experience with Unix
Experience performing an operational/support function responsible for delivering to SLA’s require
Experience with ITIL Incident, Problem and Change procedures
Experience managing a remote team of contracted Level 1 support personnel
Experience with RSA Adaptive Authentication
Familiarity with FFIEC guidelines on Authentication in an Internet Banking Environment
Demonstrated experience in IT Security, data collection, analytics, LDAP, SQL
Ability to manage complex data sets with Microsoft Excel or similar technologies
Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities
Team player – collaborates well with others to solve problems and actively incorporates input from various sources
Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
Strong analytical skills
Communicates in a clear and succinct manner and effectively evaluates information/data to make decisions
Anticipates obstacles and develops plans to resolve
Change oriented – actively generates process improvements
Supports and drives change, and confronts difficult circumstances in creative ways
Problem Solver – able to analyze a situation, determine the best course of action and deliver results
Section 19 Job
YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.
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