Operations Manager - Call Center (Inbound Sales)
Advanced Call Center Technologies, LLC 223 reviews - Johnson City, TN

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Inbound Sales
  • Lead and direct a team of 3-4 Operations Managers and multiple supervisors
  • Manage the overall direction, development, and performance of the department.
  • Maximize team performance through training, motivation, and incentive programs.
  • Set team performance standards and goals to meet revenue and call volume quotas.
  • Manage staffing levels and scheduling to optimize performance, including planning, assigning, and directing work.
  • Monitor program effectiveness and report on productivity to project leaders and clients.
  • Address customer and client complaints and resolve problems. Interview, select and train new associates.
  • Complete team member performance appraisals.
  • Lead the reward and recognition programs for the team
  • Develop and formally counsel employee performance and conduct
Job Requirements

Minimum of six years of management experience in a call center environment.

Proven track record for leading team of inbound sales representatives

  • Strong business orientation.
  • Working knowledge of all applicable Federal and State industry regulations.
  • Develop creative solutions
  • Communicate with and understand the needs of internal and external clients.
  • Strong organizational skills to manage resources.
  • Conceptualize, launch and deliver multiple projects on time and within budget and contracted parameters.
  • Mesh well with the existing management team by being a good listener, a team builder and an articulate advocate of our collective vision.
  • Thought leader (creative problem solving), possesses a clear set of contributions that have resulted in value added to a client.
  • Willing to be a contributing member of a team responsible for business planning, development and implementation at different initiatives.
  • Practical application of analytical skills.

About this company
223 reviews