Operations Manager - Old Navy - The Boulevard Mall GAP Inc -
Las Vegas, NV
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02681
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Description
At Old Navy We Make Value Cool.
From day one, Old Navy was a revolution. We were something the world had never seen - fabulous, affordable fashion. We didn't take ourselves too seriously, and we broke the industry's rules. We said fashion didn't have to be just for rich people. It could be for everyone. We opened our first store in 1994 and we've been on a tear ever since. We were the fastest retailer to reach $1 billion in sales within four years and today we're one of the largest apparel brands in the world, operating more than 1000 stores across the US, Canada, Puerto Rico & Japan. Over 350 million (that's not a typo) customers cross our doors each year.
GENERAL SUMMARY:
The Operations Manager supports the Store Manager or ASM by executing strategies that consistently meet and exceed company-defined Best Practices and standards. The Operations Manager ensures a seamless customer experience that models appropriate behaviors and drives productivity. The Operations Manager provides functional training and provides ongoing tactical feedback to the Associate team. The Operations Manager leads the execution of company defined best practices for markdowns, signing, marketing, and facilities, driving efficiency and productivity standards.
Owns execution of the tasks for markdowns, signing, marketing, and facilities.
Ensure areas of ownership are in compliance with productivity goals and company standards
Work in partnership with the ASM/Merchandising Manager(s) to ensure any movement of merchandise meets company presentation guidelines
Participates in weekly store walks with Store Manager and Assistant Store Manager
Maintains pricing and marketing accuracy.
Coaches team while working shoulder to shoulder with them on the best practices, while meeting company productivity standards
Ensures productivity goals are met while adhering to company defined best practices
Communicates successes, opportunities and solutions to the Store Manager or ASM
Ensures efficiencies and minimizes merchandise handling to meet payroll budget and efficiency goals
Ensures that all damaged and defective merchandise is processed per company standards
Maintains clearance merchandise to ensure gross margin is maximized
Performs Leader on Duty responsibilities including
Opens and closes the store in accordance with company standards
Monitors payroll when opening store, and adjusts schedule accordingly
Complete register audits as necessary
Practices and ensures all company policies and procedures are followed
Utilizes recovery statements to minimize external loss
Communicates successes, opportunities and solutions to the Store Manager or ASM to drive business results
Executes all activities related to Risk Management & Safety
Ensure store meets Store Compliance Audit requirements
Ensure store is compliant with daily cleaning activities
Supports the team and processes by ensuring that tools and equipment are readily available
Handles maintenance issues and open tickets with Facility Services
Monitors and follows-up on preventive care/scheduled maintenance
Manage Supply and Maintenance expenses
Executes Monthly Store Safety Audit
Ensures cash wrap controls and merchandise protection devices are in place and executed to meet Loss Prevention strategies.
Monitors the store fund (i.e. safe and registers) to ensure the store has appropriate funds for daily/weekly business needs
Exhibits behaviors to drive customer service standards in all sales Associates
Work in partnership with the ASM/Merchandising Manager(s) to ensure any movement of merchandise meets company presentation guidelines
Ensures a clean hazard-free shopping and working environment through daily cleaning activities
Ensures team is executing fitting room to company standards
Ensures checkout best practices are being executed
Coaches and trains sales associates for the execution of all operational processes
Manages activities related to staffing of the associate population in the store including hiring administration
Energizes and motivates teams through positive reinforcement of service standards while executing tasks
Provides follow-up and feedback to associates on performance of tasks
Elevates personnel performance issues to Store Manager or ASM immediately
Provides motivation and recognition to the team
Assesses training opportunities from observations and company-defined best practices and makes recommendations to the Store Manager/ASM and to execute action plans
Qualifications
Demonstrates strong time management and organizational skills
Demonstrates passion for customer service.
Excellent ability to create teams and partnership
Demonstrates ability to prioritize and handle multiple tasks and work with a sense
of urgency
Demonstrates excellent verbal and written communication skills.
Demonstrates ability to prioritize and handle multiple tasks.
Excellent delegation and follow-up skills.
Ability to develop and train others.
Demonstrates conflict management and resolution skills.
Demonstrates computer proficiency.
Demonstrates business comprehension
High School diploma or equivalent desired
Two-year college degree or equivalent work experience preferred
12 Months with Old Navy or equivalent supervisory experience
Ability to effectively communicate with customers and store personnel
Ability to lift and carry 50 lbs
Ability to effectively maneuver around sales floor and stockroom, repetitive bending,
prolonged standing, twisting, stooping, squatting, and climbing
Ability to work a flexible schedule
Primary Location
US-NV-LAS VEGAS
Full-time
OLD NAVY
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Store Leadership
GAP Inc - 30+ days ago
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