Operations Manager - Retail
Golfsmith International Inc. - Oklahoma City, OK

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The Operations Manager (OM) is responsible for promoting and maximizing the store culture, sales and profitability and proactive staff development while controlling expenses and shortages through Golfsmith brand standards. The Operations Manager will exhibit sound reasoning and accurate judgment in the decision-making process with the ability to alter approach and develop alternative solutions as well as support the General Manager in the daily operation of store activities.

Ensure each customer receives exceptional service by providing an open, friendly environment which includes greeting and acknowledging every customer, maintaining exceptional standards, solid product knowledge and all other components of the customer service model

Oversee and direct performance in the following areas: Customer Checkout, Shipping & Receiving, Inventory Control, Facilities Maintenance and Accounting Operations

Control shrink through day-to-day management of store receipts and inventory control functions as designated by Store Operations; control all expenses and payroll in designated areas

Lead and manage all store facilities and maintenance issues

Assist with receipt and staging of all product to ensure sales floor is adequately stocked, signed and merchandised to according to brand presentation

Lead the implementation of floor moves, merchandise set up and display maintenance

Ensure compliance with all policies and procedures through regular store management, meetings, store walk-throughs and audits, etc

Address challenges, issues and opportunities in a direct, timely and constructive manner partnering appropriately with Human Resources as needed; fairly administering Golfsmith’s policies and procedures taking timely and appropriate actions to ensure compliance

Act proactively in seeking and sharing current and accurate knowledge as it pertains to all Golfsmith’s products and services

Develop, communicate and implement plans to maximize sales to meet or exceed goals and objectives throughout the store especially in designated departments

Required Skills

Thorough working knowledge of processing information and merchandise via PC and POS register system; experience utilizing word-processing, spreadsheet, inventory, Internet and order processing systems

Ability to effectively communicate, analyze and interpret business reports, correspondence and procedures while accurately presenting information and responding to questions; ability to calculate figures and amounts such as discounts, interest, commissions and percentages

Ability to access all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching and kneeling and lifting and/or moving up to 50 (fifty) to 100 (one hundred) pounds at any given time with or without reasonable accommodations

Availability to work varied hours/days as business dictates; ability to travel as needed (i.e., corporate or regional company meetings)

Required Experience

Four-year college degree or university program certificate, 2-4 years of related experience and training or equivalent combination of education and experience