Operations Manager V – Consumer Payment Services and Systems Support
M&T Bank - Millsboro, DE

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M&T Bank

Location: Millsboro, Delaware

Manage assigned department by overseeing a staff of 30+ employees encompassing three functional areas of responsibility including supervisors and business analysts ensuring operational efficiency and targeted results are met. Provide operational, technical and functional expertise in work policies and procedures.

Essential Position Responsibilities

Responsible for the planning, leadership, innovative problem resolution, analysis and reporting for assigned department/division overseeing a staff of 30+ employees. Responsible for the approval of new methods and procedures to make daily operations more efficient. Support, drive and implement large scale projects impacting immediate area/division that provide strategic direction and create efficiencies for the department.

Consumer Loan Monetary Research & Processing Services

Team is responsible for management of cash processing including exception payments & payoffs, un-applied and misapplied items, fee waivers, NSF transactions, for the consumer loan business line. Products supported include consumer loans, direct and indirect installment loans (ILN), home equity loans (HELOAN), home equity lines of credit (HELOC),business access lines of credit (BALOC), business overdraft lines of credit (BOLOC) and overdraft lines of credit (ODL). Core systems supported: Shaw.

Account Maintenance

Team is responsible for field maintenance on Shaw servicing system and address maintenance on CIS and LPS servicing systems. Examples would include: ACH set up and changes, rate changes and SSCRA updates. Team is also responsible for mail / fax sorting and distribution.

Shaw Production & Project Support

Two Analysts support projects and testing efforts on changes impacting Shaw servicing system. Includes project planning, testing and implementation for projects and system upgrades. Team manages identification and resolution of system production incidents. They are heavily involved in completing and driving bank conversions and other corporate-wide initiatives impacting the Shaw system.

Nature and Scope

The position is responsible for the strategic direction of the department. Requires a comprehensive knowledge of business, applicable regulations and affiliated technology with the ability to plan, organize and supervise work of staff (supervisors, operations managers and support staff) and produce results.

Minimum Qualifications Required:
Bachelor’s degree or in lieu of degree, 11 years of operations experience

Seven or more years operations experience including experience managing multi-functional units

Five or more years supervisory experience

Proficient in Microsoft Word and Excel

Demonstrated experience in improving processes and efficiency

Excellent verbal and written communication skills

Experience in project management

Ideal Qualifications Preferred:
Master’s degree preferred

Experience in financial services industry

Knowledge of consumer lending products and servicing practices

About M&T Bank

Established in 1856 as Manufacturers and Traders Bank, today we’re the M&T Bank Corporation, one of the 20 largest US headquartered commercial bank holding companies, with current assets of $83 billion and over 700 branches, free account access at more than 2,000 M&T Bank ATMs and over 15,000 employees throughout New York, Maryland, Pennsylvania, Washington, D.C., Virginia, West Virginia, New Jersey, Florida, Delaware and Toronto, Canada.

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M&T Bank is considered one of the country's most highly regarded regional banks. We were founded more than 150 years ago in Western New...