Operations Manager- LV
Vitacost.com 32 reviews - Las Vegas, NV

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Position is responsible for the leadership of Vitacost.com operations in our state-of-the-art
Las Vegas

fulfillment center. This manager will work directly with all aspects of Vitacost.com employees, ranging from warehouse associates through to the executive levels of the company. This position goes beyond a typical management desk-job...expectations are to implement processes within operations that drive a culture of exceptional customer experience, at the lowest possible cost, and with the highest possible speed and accuracy.

Key Accountabilities
  • Oversees and inspires all Fulfillment Team Leads and Associates.
  • Proactively implements solutions for continuous improvement.
  • Learns Lean Manufacturing principles.
  • Utilizes metrics to manage workflow.
  • Helps construct annual budget and ensures performance at or above that standard.
  • Ensures safety levels are far above industry standard.
  • Drives a culture of exceptional customer experience...every day.
  • Demonstrates understanding of customers' needs and how to deliver results; adopts a systematic and organized approach to producing immediate results.
  • Coach and challenge employees to maximize performance, embrace change, and anticipate customer needs.
  • Hire, develop, train, and promote high performing individuals who will provide quality support to customers.
  • 3-5 years of management experience within customer service, operations, production, supply chain, process improvement, or other related professional areas is required.
  • Bachelor's degree required.
  • Experience and success with Lean Management or The Toyota Production System is preferred.
  • Expert in Excel, Power Point, and Word (SQL, SPC, and/or statistical background a huge plus).
  • Prefers driving continuous improvement versus day-to-day managing.

About this company
32 reviews
Vitacost.com, Inc. (Vitacost) is an online retailer of a selection of nutritional supplements, and health and wellness products. The Company...