Operations Specialist - Research- Retirement Services - Tampa, FL
JPMorgan Chase - Tampa, FL

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Job Description

Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE: JPM), we:

serve 21 million households with consumer banking relationships

lent $17 billion to small businesses in 2011

are one of the nation's largest credit card issuers, with more than 64 million credit cards in circulation

service 8 million mortgage and home equity loans

While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firm's resources to work every day for our customers. Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team.

Research Operations Specialist

The Research Operations Specialist has the responsibility for researching any incoming request from the Research queue or paper request, determining the solution for the request, fulfilling the request and communicating to the banking center or Retirement Services the resolution. Speaks with bankers to receive clarification of a submitted research request. Reviews fiche, reports, deposit system, tax reporting, imaged documentation and reporting system to make assessments necessary to complete research request.

Position will be located in Tampa, FL. Work schedule will be Monday-Friday 8:00am-5:00pm, occassional overtime.

JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.



1 year of work experience in financial services is required. Related operations, processing and/or research experience is preferred

Prefer knowledge of Retirement products/IRS regulations

Knowledge of Microsoft Word and Excel

Analytical skills with a keen eye for details.

Work independently, take direction and meet deadline

Excellent written and verbal communication skills necessary to respond to client inquiries

Good ability to research and resolve problems in a timely manner

Superior organizational skills and ability to meet tight deadlines

Must display a high sense of urgency

Must have ability to meet quality and productivity standards


Research & Analysis

Primary Location

US-FL-Tampa-FS3-4900 Memorial Highway / 02978


Retail Financial Services



Job Type



Day Job

Employee Status


Corporate Brand


About this company
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At JPMorgan Chase, the work we do matters. All of us are committed to putting our resources and our voices to work every day for our...