Operations Specialist - Unica
The Allant Group - Naperville, IL

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Operations Specialist ____________________________________________________________________________________________________________ POSITION DESCRIPTION THE ALLANT GROUP, INC. ___________________________________________________________________ OPERATIONS SPECIALIST STATUS: Non-Exempt DEPARTMENT: DP – Operations Support SALARY GRADE: 15 APPROVED BY: DATE: January 16, 2012 ____________________________________________________________________________________________________________ BASIC FUNCTION ____________________________________________________________________________________________________________ The Operations Specialist (OS) will support Allant personnel, clients and end users in their day-to-day use of system tools. Technical responsibility includes having an in-depth knowledge of how to create and modify campaigns via our software tools deployed by Allant. The OS will manage multiple concurrent projects, handle service related requests, execute predefined system activities, field a variety of product-related requests and insure program product compliance with company goals. The OS will be required to understand and communicate technical concepts, and will lead internal and external clients as needed in the execution of standard system activities, as well as being expected to engage in technical conversations with the client on a daily basis to troubleshoot campaign\software issues. ____________________________________________________________________________________________________________ ORGANIZATIONAL RELATIONSHIPS ____________________________________________________________________________________________________________ Reports to: Supervises: DP – Operation Support Manager None ____________________________________________________________________________________________________________ PRIMARY DUTIES AND RESPONSIBILITIES ____________________________________________________________________________________________________________

Focus is across service, execution, and strategy in that order

Handle all service requests from the client and work with internal and external groups to resolve issues and proactively avoid those issues going forward

Support client and internal team in the daily application and execution of software activities using Allant’s system tools.

Assist clients with direct marketing analysis and execution activities, including the creation, implementation, and scheduling of both simple and complex system activities

Perform system tool data manipulation processes which vary depending on the tool the OS will be supporting

Understanding of campaigns and how system tools can be used to execute those campaigns

Perform daily repetitive tasks including but not limited to campaigns, data manipulations, reports, issue/investigation troubleshooting, and scheduling of these tasks

Support clients across multiple channels including Direct Mail, Email, Outbound Telemarketing, and other

Assesses requirements and helps Multi-Channel Operations Lead design client service solutions (including implementation tasks and process plan development), and mentors Operations Developer

Identify and implement program/system changes for improved performance as well as for product improvement

Assist client with software or data-related questions as needed to ensure marketing goals are being met

Work in a team environment and establish productive user relationships

Operations Specialist Page 1 of 2 ____________________________________________________________________________________________________________ MENTAL AND PHYSICAL REQUIREMENTS ____________________________________________________________________________________________________________

Ability to maintain high level of visual attention and mental concentration for significant periods of time

Ability to research and resolve moderately complex problems and deal with multiple projects or activities simultaneously within a rapidly changing environment

General mobility to move within office environment. Ability to lift and carry up to 30 pounds

Good meeting and communications presence

Some outside travel required

____________________________________________________________________________________________________________ EDUCATION, TRAINING, AND EXPERIENCE ____________________________________________________________________________________________________________

Bachelor's degree required in Marketing, Business or Information Systems preferred or 1-2 years of relevant work experience

2+ years of experience with marketing automation tools required

2+ years of experience with Oracle SQL

Experience interacting with clients and investigating and resolving issues

A basic understanding of Direct Marketing and Campaign Management

Experience with MS Office

Strong business process/ operational and analytical background

Excellent organizational skills including strong written and oral communications, and the ability to work well in teams

Ability to effectively communicate and interact with all levels of management

Operations Specialist Page 2 of 2

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