Job Description:
Operations Supervisor - Loss Report Takers - Under
general supervision of the Regional Claims AVP, this
position is responsible for the First Notice of Loss
(FNOL) unit, customer services, and new hire training of
Loss Report Takers, including systems, and skill
development. The Operations Supervisor-LRT is the office
resource for phone systems, and communication workflows.
Supervises small-claim processing in the First Notice of
Loss unit.
Job Requirements:
College education or equivalent. Five to Ten years of
property and casualty or financial institution
experience with increasing level of responsibility. P&C
claims experience in staff or adjustor positions.
Required Competencies
Understanding of office workflow and quality
assurance standards including industry Best
Practices
Advanced organization and customer service skills
Ability to apply systems review and quality
assurance standards to corporate standards and
formulate action plans
Employee motivation, development, and retention
skills
Extensive knowledge in claims software and computer
systems and PC skills using Microsoft desktop
applications to build spreadsheets and format
reports in Excel
Develop training needs analysis for Loss Report
Takers and apply training modules
Instructor-led classroom training and presentation
skiils
Excellent multi-tasking skills
Ability to work under pressure and meet deadlines
Self-starter
Dependable
Understands insurance contracts as applied to
coverage evaluation
Understands insurance operations and workflows and
their effect on customer service and business
efficiency
Managerial skills
Must be able to work in the United States without
employer sponsorship.
Horace Mann Service Corporation - 30+ days ago
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