Operations and Policy Analyst 1
Revenue-Personal Tax & Compliance - Salem, OR

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The Oregon Dept. of Revenue is currently recruiting for an Operation and Policy Analyst 1 (OPA1) to join our personal Tax and Compliance Division, Program Services Section in Salem.

The purpose of the personal income tax program is to raise revenue to fund various government programs. The income tax affects everyone who earns income in Oregon . It generates $8 billion general fund revenue annually. The Program Services Section is responsible for the Personal Income Tax Processing System (ITX) and the Electronic Filing System (ELF). Over 1.8 million returns are filed each year and over one million are filed electronically.

This is a full-time, SEIU represented position. This recruitment may be used to fill additional vacancies as they occur.

Duties & Responsibilities:

Maintain the day-to-day operations of the electronic filing system, including monitoring and analyzing information for troubleshooting technical processing ELF issues or problems associated with acceptance testing or live production. This type of problem solving includes independent research that combines pieces of information to form conclusions, including finding relationships among seemingly unrelated events. It also requires sharing program, system and workflow knowledge, skills in information systems, program operations and agency processes and procedures to formulate policies for resolution of issues. Conclusions are given to the Electronic Filing Coordinator.

Develop and update new and existing forms, manuals, and other publications explaining electronic filing procedures and process. Author and review some form and schedule specifications.
· Work with Communications Section to make changes to publications.
· Send publications to department personnel for input on changes made.
· Review, comment, and make recommendations as to which suggestions are to be accepted,

The publications must be in accordance with Department of Revenue readability standards.

Review newly filed returns for possible fraud patterns. Use a specialized on-line computer system to verify or adjust taxpayers’ returns that are rejected by the processing system. The specialized computer system rejects returns that are outside parameters programmed into the computer. Using information available on the return and general tax law information, verify whether the return is fraudulent. This includes verify valid social security numbers/ITINS; authenticity of Form(s) W-2and 1099;. Verification is done by using the department’s intranet and other on-line resources such as: Elfvis and DOE, If the return is fraudulent, delete from suspense and set the fraud flag.

Answer questions about electronic filing that come in via the electronic filing assistance phone line and the electronic filing email address. Obtain, verify, and analyze the information and explain processes concerning ELF testing and processing. Communicate responses by telephone, in writing, or in person in a pleasant, helpful manner. Identify any system problems and recommend solutions to the electronic filing coordinator.

Create and review test scenarios for system testing for ELF (ATS) vendor participation. Grade vendor test submissions to verify that the vendor’s submissions comply with expectations and within acceptable standards. Evaluate any errors and make recommendations for system changes. Provide testing results to Systems team members and software companies in the manner specified. Refer complex issues or questions to the Electronic Filing/ITX Coordinator.

Provide record keeping and managing filing of system documentation and season records using traditional and electronic means.

Evaluate any proposed legislation or administrative rules for any affect to the electronic filing system Other duties as assigned.


This position is in a normal office environment, requires sitting for long periods, and daily use of a personal computer. Requires working on multiple tasks within tight timelines. Requires working in a team environment and with frequent interruptions and distractions.

Qualifications & Desired Attributes:


A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, or Political Science or any degree demonstrating the capacity for the knowledge and skills;


Any combination of experience or education equivalent to three years technical-level experience that typically supports the knowledge and skill requirements listed for this position.

Desired Attributes:
Team player
Exceptional written and oral communication skills
Tax knowledge
Excellent customer service
Shows good judgment

Additional Information:

To apply for this position, follow the “Apply” link above to complete the Oregon Employment Application online. All application materials must be received by the closing date/time posted.

Only complete applications will be considered. Be sure to answer all supplemental questions and attach any required documents. Responses to the “Supplemental Questions” will be reviewed to determine if you meet the minimum qualifications and desired attributes for the position. Qualified applicants whose responses most closely match the desired attributes for the position will be invited to interview. Transcripts must be submitted to receive credit for higher education coursework (official or unofficial at the time of application).

The state of Oregon requires all applications have a valid email address. Communication to applicants from the Dept. of Revenue will be done via email or telephone.

If you do not currently have an email address and do not know where to go to get one please refer to our Applicant E-Recruit FAQ's web page question #14 to view several internet providers where you can get a free e-mail account. The state of Oregon does not endorse any particular provider.

To work for the Department of Revenue you must comply with all income tax laws. This means that the department will check to see if you have filed Oregon income tax returns and made arrangements to pay any outstanding liabilities before offering you a position.

Applicants will also be subject to a criminal history check which may include fingerprinting. Circumstances of any criminal conviction will be reviewed to determine whether an applicant is accepted for employment.

Please be aware that due to the economic downturn and subsequent state budget short-fall, this position may be subject to cost reductions including mandatory unpaid time off. The pay and benefits on all announcements may change without notice.

If you have a disability or otherwise require an application in an alternate format in order to complete the process, you may contact us at:

Oregon Department of Revenue
Human Resources Rm. 135
Salem, OR 97301
Phone (503) 945-8547
Fax (503) 947-2047

Oregon Dept. of Revenue is an Equal Opportunity and Affirmative Action Employer

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State of Oregon - 2 years ago - save job