The Department of Human Services (DHS) is about safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We provide long-term care services to seniors and people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We serve many diverse people and communities across Oregon and are focused on creating an inclusive work environment and on ensuring that the results we achieve for all Oregonians are equitable. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.
This employment opportunity is with Information Technology Business Supports, which is part of the Department of Human Services. There is one permanent full-time opening located in Salem (Summer Street NE) . This position is represented by a union.
This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.
Please be aware that due to the economic downturn and subsequent state budget short-fall these positions may be required to take furloughs in the biennium 2011-2013.
Duties & Responsibilities:
The purpose of this position is to provide technical support to the agency in the development and implementation of agency programs and operations in the field and central office. This position assists the Manager of the Information Technology Business Support Unit (ITBSU) in evaluating organizational systems and business procedures to ensure compliance with Aging and People with Disabilities (APD) and Developmental Disabilities (DD) Program Area business intent and operating regulations. This position assists the Manager in planning or designing improvements in operations, and completes research and analysis to provide information which assists in policy and operational decision-making. The person in this position will analyze the goals and needs of a program area, provide business process analysis and design systems support that will ensure the agency’s mission, goals and values are met. The person in this position will provide documentation and supporting material for business processes, implementations and systems usage. This person is the back-up for the ITBSU Quality Assurance Analyst, assisting the program with data access and reporting in Client Process Monitoring System (CPMS), Express Payment and Reporting System (eXPRS), MMIS, Service Eligibility Systems and web applications. Additionally this position provides back up for the Chief Data Steward for the ITBSU.
Develops program, policy-related and systems materials required to implement, simplify or improve program operations and results, focusing on small or medium size projects or components of large projects.
Data research and analysis
- Participate in short and long-term planning for the development of computer support for agency policies and procedures. Assure that DHS/DD/APD goals and the operational impact are considered in systems planning.
- Develop computer support plans, policies and procedures for DD and APD policies and initiatives;
- Develop design specifications for various systems supporting DD and APD programs, to assure the systems support federal/state program requirements and meets operational needs of the agency;
- Develop testing criteria for systems. Perform on-line testing of systems development. Analyze output specifications to determine if it meets design specifications;
- Research and analyze systems problems and coordinate solutions;
- Take necessary actions (e.g, data entry) to maintain integrity of computer databases;
- Coordinate systems requests with other programs and systems and monitor progress on requests;
- Coordinate computer program development with information systems staff to improve automated support of agency programs.
Work with the Quality Assurance (QA) Specialist to perform and report upon research and critical analysis functions that facilitate evaluation of DD and APD Program Operations and Administrative policies.
- Perform various analytical tasks, which include compiling and analyzing data, identifying problems, meeting with various DD and APD unit members to review and analyze business procedures and outcomes (e.g., foster care service or rate discrepancies)
- Prepare written summaries of the analysis and conclusions from the research.
- Identify potential problems and recommend solutions.
- Participate in various workgroups comprised of program office staff and business partners to redesign procedures.
- Assess internal and external training needs to support deployment of new operational procedures.
Work with the QA Specialist to monitor and evaluate DD and APD systems provider payment reporting, DD and APD service and client eligibility coding and reporting, Title XIX Waiver Level of Care determinations coding and reporting, service authorization reporting, and provider claim activity reporting to ensure client data entries and service payments have processed correctly. This activity helps ensure waiver compliance, and the capture of maximum TXIX federal match funds.
Work with the Quality Assurance Specialist in performing analytical tasks, including collecting and analyzing data, identifying and resolving problems, and analyzing business needs and computer operations.
- Assess provider and Community Developmental Disabilities Program (CDDP) compliance with financial and service eligibility reporting requirements.
- Report episodes of non-compliance to the QA Specialist and program office personnel, and participate in the coordination of the response.
- Assess internal and external training needs which will assist contractors in remaining in compliance with reporting requirements.
- Perform mass claims adjustments when required, to address changes in client service eligibility status which may impact federal match funding.
Operational Planning/Execution (Project Management)
- Work with the Office of Information Services (OIS) Service Desk providing high-level technical expert analysis and problem resolution. Review problems reported and monitor overall functioning of systems.
- Evaluate the research and reporting needs of APD and assure sufficient data is collected to allow for comprehensive monitoring of program results.
- Through the monitoring of Service Desk activity, reports and other information, identify areas of noncompliance and inappropriate expenditures and recommend corrective action.
Develops operating plans to implement new and changed policies addressing the regulatory, training, and workload issues that arise in the conversion from one policy/procedure to another. Manage small to medium size projects or components of large projects.
- Participate in all phases of business and automated systems projects including planning, risk assessment, design, development, test plan development and execution, training implementation and documentation to ensure the projects meet business requirements.
- Establish and monitor time lines and task assignments to assure all the aspects of the implementation/conversion (policy, procedural instructions, forms, systems, training, client/provider notices, etc.) are coordinated.
- Through the use of the inter-disciplinary teams ensure that the needs of all areas of the department are met including program/policy implementation, accounting, budgeting, case management, and monitoring/auditing.
Provide high-level technical expertise and advice regarding systems/applications usage, customer service issues and payment problems.
Attend all unit and team meetings;
- Respond to inquiries from other various agencies regarding computer support of APD/DD programs.
- Provide subject matter expert advice to training developers and monitor training to ensure accuracy.
- Research and answer procedural and systems questions from all levels of staff (managers, staff of the OIS-ISE Application Unit, OIS Service Desk, Special Project Units, Provider Payments Units, fiscal/accounting units and local office staff), federal offices, client advocates, other others.
Perform other duties, as assigned by Supervisor
High volume of data review and analysis on a daily basis. Position requires direct interaction with service providers and contractors, who are at times highly distressed. Ever-changing priorities result in continual changes to task scheduling and work load requirements. Business procedures evolve frequently to meet ever-changing system and program needs, and the individual in this position must adapt quickly to these changing business methods.
Qualifications & Desired Attributes:
Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the desired attributes for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.
A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree related to Human Services or Social Services .
Any combination of experience or education equivalent to three years technical-level experience related to Human Services, Social Services or Business Processes .
Experience communicating effectively with people over the telephone, in writing and in person to answer questions and explaining information or decisions.
Experience using information systems to gather, present, manipulate and analyze data.
Experience with Microsoft Word, Microsoft Excel, Microsoft Access, Internet Explorer, Client Process Monitoring System (CPMS), Express Payment and Reporting System (eXPRS), and Oregon Medicaid Management Information System (MMIS).
Experience reviewing and interpreting public assistance policies, procedures and requirements.
Knowledge of Oregon 's Developmental Disabilities and Aging and People with Disabilities programs.
Knowledge of Medicaid federal laws and regulations.
Experience handling competing or changing priorities mid-stream to meet differing critical deadlines.
Only the candidates whose experience most closely match the qualifications and desired attributes of this position will be invited to an interview.
IMPORTANT NOTICE – Email Addresses Now Required
The state of Oregon is now requiring all applications have a valid email address.
If you do not currently have an email address and do not know where to go to get one please refer to our Applicant E-Recruit FAQ's web page. Click on the link below to go directly to question #14 to view several internet providers where you can get a free e-mail account. The state of Oregon does not endorse any particular provider.
Applicant E-Recruit FAQ's
If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
DHS will communicate with all applicants via e-mail.
If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday. TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900.
If you need assistance with adding attachments to your profile or to a specific job posting please go to Adding and Removing Attachments to a Profile and Job Posting for further instructions. This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.
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The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity.
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State of Oregon - 9 months ago