Operations and Policy Analyst 4 (Lead Analyst)
Human Services-Director's Office - Salem, OR

This job posting is no longer available on State of Oregon. Find similar jobs: Operation Policy Analyst jobs - Human Services-Director's Office jobs


The Department of Human Services (DHS) is about safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors, people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.

This employment opportunity is with Office of Adult Abuse Prevention and Investigations, which is part of the Department of Human Services. There is one permanent full-time opening located in Salem (Bittern St NE). This position is management service and is not represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Please be aware that due to the economic downturn and subsequent state budget short-fall these positions may be required to take furloughs in the biennium 2011-2013.

Duties & Responsibilities:
This analyst position is responsible for leading all Office of Adult Abuse Prevention and Investigations (OAAPI) program areas in meeting its goals by initiating major division wide projects and development of program initiatives. Major projects that will be accomplished by this position will have an impact on Department wide policy direction. This position will be responsible for the development of a project outline and work plan. This planning will clearly identify final goal requirements, detailed action steps, and will meet frequently with OAAPI & Department of Human Services (DHS) leadership to provide project updates and to seek guidance or acceptance of the project plan. The position develops program, policy or legislative changes in collaboration with community partners, advocates, field staff, and other departmental programs, often when stakeholders have conflicting views and objectives. Lastly, this position provides leadership for breakthrough initiatives related to OAAPI performance goals, continuous quality improvement and direction for prospective grant activities that support the mission critical work of OAAPI. Consistently treats customers, stakeholders, partners, vendors and co-workers with dignity and respect. Creates and maintains a work environment that is respectful and accepting of diversity. Sets clear guidelines and models expected office professional behaviors. Establishes and maintains clear methods of reporting inappropriate actions. Makes decisions with limited direction that are based on self-initiative and independent judgment and by analyzing information and evaluating results to guide the best course of action. Develops and builds teams; coaches and mentors staff; uses active listening and learning to support and enhance development of staff. Lead worker for OAAPI policy and operations. Formulate policy and design operational systems to support policy direction. Advise executive staff and management on benefits of different policy options. Write or revise policy to mitigate operational risk. Lead policy task forces comprised of OAAPI staff, at times department staff and outside stakeholders to address legislative and policy changes. Evaluate statutes, legislative and executive intent, and operating procedures; develop comprehensive evaluation of effect on agency operations. Research current trends in subject area related to agency operations, formulate policies and suggest legislative changes to support philosophy or changes in practice. Solve disputes and gain agreement with external stakeholders, other agencies and community partners to support policy initiatives. Analyze policy proposals, and recommend agency action. Interpret and explain OAAPI policy and rules to staff, legislators and the public. Draft administrative rules, policies and other materials required to ensure that OAAPI standards are met. Identify and act upon necessary program changes by researching issues, analyzing federal laws and regulations, reviewing court cases, field comments, hearing orders, quality control findings, federal directives and other similar sources. Develop and implement policy alternatives in instances where budget constraints require modifications to policy requirements. Lead, participate and facilitate various workgroups in developing and implementing new programs or changes in existing program. Workgroups may consist of internal and external partners. Staff work for the workgroup includes researching and analyzing the legislative or federal source of the change, determining and considering the impact of the change on other related programs, staff workload, budgets, computer systems and department clients, analyzing options and recommending the best methods for implementation. All work includes collaboration with other department staff needed to implement the change. Duties include workgroups for Continuous Quality Improvement (CQI) related to DHS and OAAPI goals as identified by Fundamentals Maps, Scorecards and Breakthrough Initiatives. Prepare and present position papers to executive staff which include recommendations for improvement to program operations or department clients’ services. Write policy transmittals, information memos, action requests, policy manuals and worker guides to establish, clarify and inform staff of the correct program policies and procedures. Analyze, research and write letters for signature by the DHS Director, OAAPI Director or Deputy Director. Respond over the phone and in writing to requests for information from the governor’s office, federal and state partner agencies, stakeholders and the public. During the legislative session, analyze and track legislative bills under consideration, This involves determining the positive or negative impact of the proposed bill on individuals served by OAAPI and OAAPI operations and budget. Based on the impact, recommend whether the department should support, oppose or remain neutral on a bill. Attends hearings on bills. Formulate testimony and be available to present the testimony at the legislature when needed. In addition, develop legislative concepts and respond to legislative inquires. Other duties as assigned by the OAAPI Director or Deputy Director. WORKING CONDITIONS Travel required to all parts of the state for engagement with local offices and community partners. Position requires a valid driver’s license and an acceptable driving record or must be able to provide an alternative method of transportation.

Qualifications & Desired Attributes:
Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the desired attributes for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.


A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree related to Health, Human or Social Services ; AND five years professional-level evaluative, analytical and planning work related to Health, Human and Social Services .


Any combination of experience and education equivalent to eight years of professional-level evaluative, analytical and planning work related to Health, Human or Social Services .


Experience working with vulnerable adults and children.
Experience developing and writing administrative rules, program policy and legislative concepts.
Experience in quality assurance, quality improvement, program management and strategic planning, including the development and implementation of measurable performance standards.
Experience using verbal and written communication skills to bring together large groups of people with conflicting interests and opinions.
Only the candidates whose experience most closely match the qualifications and desired attributes of this position will be invited to an interview.

Additional Information:
IMPORTANT NOTICE – Email Addresses Now Required

The state of Oregon is now requiring all applications have a valid email address.

If you do not currently have an email address and do not know where to go to get one please refer to our Applicant E-Recruit FAQ's web page. Click on the link below to go directly to question #14 to view several internet providers where you can get a free e-mail account. The state of Oregon does not endorse any particular provider.

Applicant E-Recruit FAQ's

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

DHS will communicate with all applicants via e-mail.

If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday. TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900.

If you need assistance with adding attachments to your profile or to a specific job posting please go to Adding and Removing Attachments to a Profile and Job Posting for further instructions. This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.


The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity.


State Directories

Agencies A to Z

Oregon Administrative Rules

Oregon Revised Statutes

About Oregon.gov

Web Site Links