OptumRx, Director Client Service Acct Mgt - US, MN, Irvine, CA
UnitedHealth Group - Irvine, CA

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This position is responsible for the PBM operational management of National and Key customers in coordination with National and Regional Account Executives. This position interacts with multiple layers of management to ensure issue and inquiry responses are accurate and ensure responses are completed on time and within scope. Responsibilities include, but are not limited to the following:

?Provide leadership and on-going coaching to core team members and supervisors responsible for account management

?Networking, collaboration and consensus building ? uses internal networks to get things done; utilizes assistance of others who have a stake in the outcome and proactively participates in achieving customer satisfaction and service performance in a continually changing environment

?Effectively expresses ideas and information in writing and orally to individuals and groups at all levels using two way communication and a high impact communication style

?Act as a resource for others with less experience

?Sets team direction, resolve problems and provide guidance to members of own team

?Work with senior leadership to establish policy and procedures related to account management process
?Adapt departmental plans and priorities to address business and operational challenges

?Influence or provide input to forecasting and planning activities

?Create, report and manage issue / inquiry metrics

?Identify trends, document lessons learned and drive continuous service / client or customer process improvement

?Lead account management teams in new process creation and process improvement activities

?Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools.

?Strong operations resource that will be involved at the detailed level.

?Identify and work with operational teams to resolve technical, operational and organizational problems related to the pharmacy benefit

?Coordinate across the organization to ensure clear responsibilities are documented, defined and commitments delivered

?Identify solutions to non-standard requests and problems

?Solve moderately complex problems and/or conduct moderately complex analyses

?Make presentations and prepare documents for management on issue / inquiry resolution, strategy for benefit change and expected results.

?Act as SME for pharmacy benefit design, products, and programs

?Support National and Regional Account Executives in renewal / retention process

?Model and demand integrity and regulatory compliance

- Undergraduate degree or equivalent experience.

-Undergraduate degree or equivalent experience.

-4+ years experience in management or supervisor role is required

-3+ years experience working with account management or member service in healthplans or PBMs is preferred

-Microsoft Office suite (Word/Excel/PowerPoint) experience is required

-Microsoft Access experience is a plus

-Possess excellent time management skills.

-Demonstrates skill in organizing, leading and inspiring individuals toward pursuit of customer satisfaction in a rapidly changing environment

-Drives disciplined, fact based decisions

-Drives change and innovation through continually seeking and implementing innovative solutions; thrives on continuous change; inspires people to stretch beyond their comfort zone, takes well reasoned risks on ?what has always been done? and change direction, as required
OptumRx is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable health care solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.

OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do. In the largest and most personal sense, your impact can be greater than even you thought at OptumRx.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.