This position gives the flexibility to work from home and/or in house based on performance. Position assists with planning and executing aspects of customer service in relation to the order entry process. Duties include but are not limited to; all aspects of order entry, general clerical duties, and special projects as requested. This position requires a rapid development of product knowledge, computer skills, and excellent interpersonal, written and verbal communication skills. Job involves using independent judgement with limited guidance or supervision. A complete understanding of Pella products and their applications are required to perform the job.
Essential Job Responsibilities
Responsible for the accurate processing of all National Account orders.
In addition, is responsible for maintaining excellent customer relationships with all internal and external customers.
Required to analyze information and exercise a high degree of professionalism to insure that both the customer¿s needs and the corporation¿s well-being are taken into consideration. Furthermore, assumes responsibility for order entry errors, which can be costly to the Corporation. For this reason; accuracy, with attention to detail, in a timely manner is a must.
Additionally, may assist in resolving problems relating to orders (obtaining necessary information for completion of the ordering process, cancellations, changes, order errors). Proper judgement must be exercised when dealing with order discrepancy to insure complete customer satisfaction.
A working knowledge of the Pella order entry and Manufacturing Systems (ie: SYMIX, POETS, EDI, ORACLE, SharePoint, etc¿) is required.
Furthermore, will be required to develop a working knowledge of all products manufactured by the corporation (including acquisitions), both current and obsolete. Similarly, will be required to obtain the knowledge to access detailed specifications of all products.
Will be expected to maintain a detailed and accurate record of all transactions between themselves and National Account stores, in the event an order discrepancy or collection problem on the invoice should arise at a later date.
Office hourly at- home team members are expected to work no less than 12 hours per week and no more than 20 hours per week (unless otherwise discussed with management). It will be the responsibility of the office hourly employee to schedule the minimum 12 hours required
This job has no supervisory responsibilities.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Word, Excel, and technical troubleshooting for off-site hours
CERTIFICATES, LICENSES, REGISTRATIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Education & Work Experience
High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Conditions of Employment
Pella Corporation is committed to workforce diversity. Pella is a Tobacco-Free Work Environment. Pre-offer background check and post-offer drug screen required. Pella participates in E- Verify. Pella will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
Equal Employment Opportunity
Pella Corporation provides a working environment free of discrimination and harassment. Pella Corporation treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. A number of states in which Pella operates have laws protecting classifications of Team Members not necessarily protected under federal law. Therefore, Pella also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.
Pella Corporation - 11 months ago
Pella Corporation is a leader in designing, testing, manufacturing, and installing quality windows and doors for new construction, remodelin...