JOB SUMMARY: To provide support to the functional areas of Customer Service and the other departments of Univita in the administration of Long Term Care (LTC) insurance programs.
Title: Customer Service Representative I 1. Provide customer service in the administration of the LTC insurance programs to include telephone coverage of customer service lines and data entry 2. Manage all calls and correspondence related to the LTC insurance system, document follow-up calls, voicemails and any other pending service requests 3. Other duties as assigned.
. High School diploma or GED equivalent required . Associate degree in Business Administration or BA/BS preferred . Minimum of one year customer service experience working in a fast paced, ever-changing call center environment . Previous experience working in an insurance environment is preferred but not required.
. Excellent organization and detailed orientation skills with the ability to meet established deadlines.
. Ability to analyze processes and implement innovative ideas to improve efficiencies.
. Ability to work with and handle multiple product and services intermittently while meeting established service requirements and standards.
. Proficient with Windows including Word. Database experience is preferred but not required
1. Uses time effectively to achieve expected productivity and efficiency.
2. Demonstrates ability to prioritize work load 3. Uses supplies and other resources (i.e. equipment, computer systems, tools, energy, etc.) efficiently and effectively
S2 - Univita - 17 months ago