Outreach Service Specialist
Akron Children’s Hospital - Akron, OH

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Department: Business Development Svcs
Schedule: Full time exempt
Shift: Day

Hours:Job Details:
Position Summary :
Retain and increase referrals to Children’s from primary care providers and hospitals by acting as a resource and liaison for communication, information and problem solving. Goals are established on an annual basis based on the strategic and marketing goals of the hospital. Provides data about providers’ concerns, participates in problem solving on behalf of the organization, and monitors encounter activity by referring provider to help measure the effectiveness of the role. Delivers targeted marketing messages and materials to physicians and hospitals as specified by VP, consistent with the marketing goals of the hospital.

Qualifications:
Bachelor’s degree in marketing, business, nursing or other health care related field. At least five (5) years proven experience in sales, customer service or physician relations with demonstrated rapport with providers (physicians). Valid Ohio State Drivers License. Experience with customer relations management (CRM) applications. Strong verbal and written communication skills required.