Job Title: Part-time Outreach Specialist
Department: Human Services Division
Reports To: Program Manager
FLSA Status: Non-Exempt, Part-Time, 20-26 Hours Per Week
Job Summary: Provide advocacy and support to MFIP participants who have lost their cash benefits due to non-compliance with MFIP requirements. Proactively engage with referred participants, primarily through home visiting, to identify barriers to stability, link to necessary resources/services and provide mediation between the participant and their MFIP Job Counselor.
Essential Duties and Responsibilities: The following duties are normal for this position. These duties are not to be construed as exclusive or all-inclusive.
Additional Tasks and Responsibilities: While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other members.
- Proactively establish and maintain contact with referred participants, primarily through home visiting.
- Perform assessments with participants to determine family strengths, needs and priorities. Assist participants in addressing current crises, as appropriate, and in identifying long-term plans for family stability and self-sufficiency.
- Assist participants in accessing a wide array of services and resources, including affordable housing, employment and training programs, mental health services, legal/emergency assistance and family support services.
- Utilize motivational interviewing and other coaching techniques that emphasize participant strengths and reinforce change behaviors.
- Assist participants in identifying barriers to participation with MFIP program requirements. Partner with participants and their MFIP providers to identify and create individualized goal plans that address participants’ primary needs and goals.
- Maintain case notes on all participant interactions and progress in paper files and online databases.
- Assist with recruiting participant referrals (via site visits, and emails/phone call outreach) to obtain on-going referrals from partner agencies.
- Answer and route telephone calls and miscellaneous questions from employees, clients, vendors, and the public, and provide customer service.
- Support PPL work and mission by accepting assignments for special projects, committees, etc.
- Provide information on assigned functions.
- Perform related administrative duties.
- Performs other duties as assigned or directed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Minimum Technology Qualifications
- Self-starter with high level of attention to detail and follow-through
- Ability to work independently and as a team member
- Experience with and passion for working with diverse populations
- Ability to adhere to HIPAA , ADA and data privacy requirements
- Must have reliable transportation, valid driver’s license and good driving record
The requirements listed below are representative of the knowledge, skill and/or ability required while using technology, equipment and systems.
Education and/or Experience
- Ability to use office equipment including telephone and voicemail system, copier, printer, fax machine and scanner
- Ability to access and navigate online databases
- Demonstrated proficiency with MS Word, Excel and Outlook
- Ability to use the internet and electronic timecard system
- Ability to navigate computer network (files, drives, and folders)
- Minimum two years experience working with low-income families of diverse backgrounds/cultures, preferably in a home visiting context
- Bachelor’s degree in Human Services-related field (additional related experience may substitute for degree)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, bend, and communicate. The employee must occasionally lift and/or move up to 10-25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions and ability to work under generally safe and comfortable conditions where exposure to environmental factors may cause discomfort and poses a limited risk of injury.
EEO /AA: Project for Pride in Living, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.