SUMMARY OF POSITION:|
As members of the Care Management Team, outreach workers provide a wide range of direct and indirect support services to clients to help clients access services, engage and maintain medical care, and achieve positive outcomes. Outreach workers can also promote the empowerment of clients, and assist with care management activities.
Essential Functions: Conduct case finding and engagement of new health home referrals Encourage client empowerment through peer education and support. Assist clients in accessing and negotiating service systems. Assist clients with translation, clarifying treatment plans and medical care, and providing advocacy to ensure access and receipt of services. Perform regular home visits to assess clients' living environments to ensure appropriate housing. As an outreach worker, build caseloads, find clients lost to contact, and contact clients to help keep them engaged in care and services. Do basic case record documentation of client contacts and assist in collecting initial assessment/reassessment client information. Documentation training is recommended for CFW staff. Assist CM Team in completion, tracking and timely follow-up on paperwork for client entitlements through different service systems. Engage clients' collaterals in order to encourage and promote collaboration in order to insure a successful outcome. Perform various clerical duties: Filing, run Medicaid checks, assemble and disassemble charts, develop client contact sheet, update client caseload, complete team weekly reporting form at weekly team meetings, assist the team in compiling information for the monthly report, etc.
The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not to be construed as an exhaustive statement of all the job functions. EDUCATION/EXPERIENCE:
High school diploma or equivalent required, College Degree preferred. Minimum 1 year outreach experience preferred. Comfortable doing public speaking and making presentations. Knowledge of HIV/AIDS and substance abuse. Excellent organizational and strong communication and skills. Ability to read, write and speak English.