Overpayment Resolution Team Lead
Shared Services - Houston - Houston, TX

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Assists Overpayment Resolutions Manager with the training and supervision of the resolution department. Performs daily discrepancy account resolution and coding.
      DUTIES INCLUDE BUT ARE NOT LIMITED TO:
      ·
      Provides introductory and ongoing training and education to staff to ensure that policies and procedures are followed
      · Meets with the Manager regularly to effectively communicate and resolve overpayment issues, set and prioritize goals and improve processes
      · Assists with staff communication, providing updates, resolving issues, setting goals and maintaining standards
      · Maintain established departmental policies and procedures, objectives, patient, and customer service policies
      · Assist with payroll activities for team members (i.e., time cards, edit sheets)
      · Assist manager with development and implementation of department and project action plans
      · Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
      · Perform validation of discrepancy reason codes assigned by Discrepancy Analyst
      · Initiate refunds of identified overpayments and clears discrepancies from the log
      · Monitor take-backs and initiate refunds as appropriate.
      · Other duties as assigned
      Qualifications
      EXPERIENCE
      · At least one year of related experience required
      · Prior supervisory experience preferred