PACS Analyst II - TX
St. Joseph System Office - Lubbock, TX

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12002869

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Job Summary:
The PACS Analyst II provides primary application support to ministry PACS applications, systems, and processes. Functions as single point of contact to clinical department leadership. Plans, directs, and coordinates activities of designated PACS team projects to ensure that department goals or objectives of projects are accomplished within prescribed time frames and funding parameters.

Provides first tier support to the ministry Radiology and Cardiology clinical staff, performs initial triage and troubleshooting of system and application issues and escalates to enterprise support resources where appropriate.

Ensures the stability of the PACS application by providing primary oversight of the application systems, integration and process flows, modality throughput, clinical and non clinical PACS workstations, and operational efficiency initiatives. Works closely with the Radiology and Cardiology department leadership to ensure clinical application uptime and functionality expectations are met. Serves at the ministry level as application technical liaison and functions as ministry PACS technical resource for projects, initiatives and tasks related to PACS technology.

Essential Functions:
Provide technical support and management to clinical reading stations. This support includes but is not limited to:

Software Upgrades – troubleshooting and testing

Workstation updates and patching

Monitors – video cards repair / replace calibration

Keyboards – troubleshoot repair / replace

Mouse – troubleshoot repair / replace

Printers – troubleshoot repair / replace

Memory – install repair / replace

Drives – maintain / monitor

Maintenance – monitor storage space, network card settings, station policy settings, virus protection

PACS PCs

Any issues related to the inability to access or view PACS application images

Troubleshoot and Triage

Escalate when necessary

DICOM Modalities

Troubleshoot and Triage

Work with vendor on issue resolution

Configuration management

Inventory management

PACS Network

Troubleshoot and triage

Escalate when necessary

Interface troubleshooting and triage

PACS Application

Troubleshoot and triage application issues

Escalate when necessary to enterprise support

Maintain user management database

Anomalies management

Data integrity management

Incident management

Integration management

Additional Responsibilities:
Coordinates all ministry PACS team resource tasks, projects, and initiatives

Strives to apply best practice methodologies to all PACS application systems and processes

Provides tier one after hours on call support to PACS applications

Will need to be able to teach users individually or in groups including preparing the teaching documents and handouts and other relevant informational materials

Knowledge / Skills / Abilities:
Knowledge and experience in Radiology and Cardiology workflow

Knowledge of Fuji PACS and other imaging information systems across modalities

Strong interpersonal skills

Strong written and verbal communications skills

Strong analytical problem solving ability

Ability to manage project deliverables and delegate tasks to project resources

Strong team player, strong organizational, communication, and interpersonal skills required

Ability to work in a fast-paced, high demand environment

Information Management:
Treats all information and data within the scope of the position with appropriate confidentiality and

security

.

Risk Management:
Cooperates fully in all risk management activities and investigations.

Additional Requirements (optional):
Minimum Position Qualifications:
2-4 years experience supporting a hospital PACS environment.

2-4 years experience working within a Radiology and Cardiology PACS workflow environment

High School diploma

Preferred Position Qualifications:
  • Bachelor’s Degree or I.T. equivalent work experience
  • Healthcare or related business knowledge preferred
Environmental Conditions:
Physical Requirements:
§ Light to Moderate Lifting

§ Ability to move up and down stairwells

§ Ability to sit for extended periods of time working at a computer

§ Repetitive movements 6-8 hours per day

St. Joseph Health (SJH) is an integrated healthcare delivery system sponsored by the St. Joseph Health Ministry and organized into three regions: Northern California, Southern California, West Texas/Eastern New Mexico.

SJH provides a full range of care from facilities including 14 acute care hospitals, home health agencies, hospice care, outpatient services, skilled nursing facilities, community clinics, and physician organizations. SJH maintains a 'continuum of care,' matched to the diverse needs of the urban centers, smaller cities and rural communities in three states. For the third year in a row in 2009, the Gallup Organization awarded St. Joseph Health its highest honor - the Great Workplace Award. SJH provides exceptional benefits, opportunities for advancement and relocation within the system.

St. Joseph Health is comprised of four core values: Service, Excellence, Dignity, and Justice are the guiding principles of all we do.

Excellent compensation program and benefits provided. SJH is an EEO/AA Employer.

Organization

:

Clinical Information Systems

Work Locations

:

Covenant Medical Center

3615-19th Street

LUBBOCK

79410

Employee Status

:

Regular

Schedule

:

Full-time

Work Schedule

:

8 Hour

Shift

:

Day

Travel

:

No

Job

:

Other

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