The PACS Analyst II provides primary application support to ministry PACS applications, systems, and processes. Functions as single point of contact to clinical department leadership. Plans, directs, and coordinates activities of designated PACS team projects to ensure that department goals or objectives of projects are accomplished within prescribed time frames and funding parameters.
Provides first tier support to the ministry Radiology and Cardiology clinical staff, performs initial triage and troubleshooting of system and application issues and escalates to enterprise support resources where appropriate.
Ensures the stability of the PACS application by providing primary oversight of the application systems, integration and process flows, modality throughput, clinical and non clinical PACS workstations, and operational efficiency initiatives. Works closely with the Radiology and Cardiology department leadership to ensure clinical application uptime and functionality expectations are met. Serves at the ministry level as application technical liaison and functions as ministry PACS technical resource for projects, initiatives and tasks related to PACS technology.
Provide technical support and management to clinical reading stations. This support includes but is not limited to:
Software Upgrades – troubleshooting and testing
Workstation updates and patching
Monitors – video cards repair / replace calibration
Keyboards – troubleshoot repair / replace
Mouse – troubleshoot repair / replace
Printers – troubleshoot repair / replace
Memory – install repair / replace
Drives – maintain / monitor
Maintenance – monitor storage space, network card settings, station policy settings, virus protection
Any issues related to the inability to access or view PACS application images
Troubleshoot and Triage
Escalate when necessary
Troubleshoot and Triage
Work with vendor on issue resolution
Troubleshoot and triage
Escalate when necessary
Interface troubleshooting and triage
Troubleshoot and triage application issues
Escalate when necessary to enterprise support
Maintain user management database
Data integrity management
Coordinates all ministry PACS team resource tasks, projects, and initiatives
Strives to apply best practice methodologies to all PACS application systems and processes
Provides tier one after hours on call support to PACS applications
Will need to be able to teach users individually or in groups including preparing the teaching documents and handouts and other relevant informational materials
Knowledge / Skills / Abilities:
Knowledge and experience in Radiology and Cardiology workflow
Knowledge of Fuji PACS and other imaging information systems across modalities
Strong interpersonal skills
Strong written and verbal communications skills
Strong analytical problem solving ability
Ability to manage project deliverables and delegate tasks to project resources
Strong team player, strong organizational, communication, and interpersonal skills required
Ability to work in a fast-paced, high demand environment
Treats all information and data within the scope of the position with appropriate confidentiality and
Cooperates fully in all risk management activities and investigations.
Additional Requirements (optional):
Minimum Position Qualifications:
2-4 years experience supporting a hospital PACS environment.
2-4 years experience working within a Radiology and Cardiology PACS workflow environment
High School diploma
Preferred Position Qualifications:
- Bachelor’s Degree or I.T. equivalent work experience
- Healthcare or related business knowledge preferred
§ Light to Moderate Lifting
§ Ability to move up and down stairwells
§ Ability to sit for extended periods of time working at a computer
§ Repetitive movements 6-8 hours per day
St. Joseph Health (SJH) is an integrated healthcare delivery system sponsored by the St. Joseph Health Ministry and organized into three regions: Northern California, Southern California, West Texas/Eastern New Mexico.
SJH provides a full range of care from facilities including 14 acute care hospitals, home health agencies, hospice care, outpatient services, skilled nursing facilities, community clinics, and physician organizations. SJH maintains a 'continuum of care,' matched to the diverse needs of the urban centers, smaller cities and rural communities in three states. For the third year in a row in 2009, the Gallup Organization awarded St. Joseph Health its highest honor - the Great Workplace Award. SJH provides exceptional benefits, opportunities for advancement and relocation within the system.
St. Joseph Health is comprised of four core values: Service, Excellence, Dignity, and Justice are the guiding principles of all we do.
Excellent compensation program and benefits provided. SJH is an EEO/AA Employer.
Clinical Information Systems
Covenant Medical Center
St. Joseph Health - 14 months ago