Serves as first point of contact to patients, their families/representatives, outside agencies, and referrers to respond to inquiries for admission or referral. |
Collects and evaluates psychiatric, demographic and insurance data and determines appropriate level of care needed; provides clinical triage and referral to appropriate UMMC services or referral to external services.
Works closely with other offices to coordinate efforts and ensure timely, quality customer service for all inquiries.
Actively markets UMMC programs and services to internal and external groups.
Communicates with patients based on an understanding of the developmental needs of children, adolescents, adults, and/or geriatric population.
Completes required written and on-line documentation requirements for admissions and referrals.
Obtains necessary clinical and administrative information of potential patients, either directly or in conjunction with clinical referral sources through working knowledge of the Mental Status criteria, and Medical Necessity Criteria for various levels of psychiatric care.
Participate in and provide structure for psychiatric legal proceedings.
Prepares preliminary daily, weekly, and monthly volume of service, and other performance indicator reports reflecting PARC and other departmental program activities.
A Bachelor's degree in psychology, social work, or a related health and human services field is required.
A minimum of six months experience in a psychiatric setting with direct patient contact is required.
Proficient in the use of PC applications including word processing, preparation of tables, charts, and graphs. Extensive daily use of Microsoft Office package is required.
Working knowledge of the DSM-IV and ICD-9.
Effective verbal and written communication skills are required in order to work closely with all levels of health care and non-health care professional staff.