Provide customer service by triaging requests according to priority. Research medication order issues and facilitate their resolution.
Essential Duties & Responsibilities
Triage customer service requests by department, urgency and information/response required
Research questions, issues and incidents for Supervisor
Collect, prioritize and sort faxes
Review orders for completeness and fax back orders to nursing homes that need more information
Initiate non-discretionary calls to facilities
Coordinate/manage “STAT" order process
Other duties as assigned; Job duties may vary by location.
- Check e-kit stock list
- Fax back to nursing home
- Prepare backup pharmacy orders
Full job description available upon request
Omnicare offers a competitive benefits package for full time employees which includes medical with prescription drug plan, dental, vision, life, vacation, sick, 401k, etc. Click on the Omnicare link to see a complete list.
Omnicare is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, and veteran status or any other status protected by federal, state or local law. Omnicare is an Equal Employment Opportunity and Affirmative Action Employer.
Education, Qualifications & Skills
High school diploma or equivalent.
Previous experience as a pharmacy technician and/or medical records/data entry technician in a pharmacy setting, preferred.
Ability to read, analyze and interpret information.
Ability to communicate effectively both verbally and in writing, with all types of internal and external customers/employees.
Mathematical skills; addition, subtraction, multiplication and division as required.
Must be able to read, write, speak, and understand the English language.
Saturday and Sunday 12pm-8pm, and Monday 9am-1pm
Omnicare, Inc - 15 months ago
Omnicare strives to be omnipresent in US nursing homes. The firm is the country's largest institutional pharmacy services provider,...