PATIENT EXPERIENCE MANAGER - NEW YORK, NY Job
Compass Group USA - New York, NY

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Crothall Healthcare Inc., provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, business facilities management and clinical engineering. Crothall is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

And, as a member of Compass Group North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. Generous compensation, flexible benefits package, intense training, unrivaled career opportunities, and a shared passion for quality attract the best people to Crothall Healthcare Inc. The opportunity for greatness is real at Crothall Healthcare Inc., and throughout the Compass world.

If you are looking for a rewarding career where you can make a difference, Crothall is the place for you. We are looking for energetic, passionate and career minded people to join our team and help grow our business. Job Responsibilities:
Greets/meets patients as admitted and during staycontacts approximately 100 patients daily.Educates patients on services provided by Environmental Services; probes for concerns, needs, impressions of service.Identify through interviews, discussions or observations opportunities to improve inpatient experience.Work collaboratively with housekeepers and supervisors to enhance inpatient experienceresolving patient concerns, addressing special requests, providing creative "touches".Dispatch concerns regarding other department services to appropriate personnel.Follow-up on every concern to ensure that resolution occurs and that patient perceives this resolution.Relate in a positive, can-do spirit to housekeepers, nursing and department personnel and visitors.Implement and administer the "Fresh as a Daisy" program. Obtain materials, arrange distribution.Plan, design and execute hospitality training programs for hourly and supervision staff.Work collaboratively with our Corporate Director of Patient Experience.Design group programs at least bi-monthly. Additionally, design and administer one-on-one hospitality-focused training for hourly employeesboth day aides and techs and evening turndown personnel.Serve as department patient advocate. Inform management when conditions or practices are unsatisfactory.Maintain positive attitudeexude "can-do" image.Perform assignments as directed. Job Requirements:

2-3 years in-servicing experience in customer service training

Hospitality and healthcare experience preferable

3-4 years experience in service-oriented operations

2-year degree preferred

Good coaching and on the job training skills required

Excellent organizational skills and ability to multi-task essential

Great People. Great Service. Great Results.

At Compass Group North America our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group, The Americas Division is for you! Working together, we will continue to experience success as the industry's best. Achieving leadership in the support services industry

Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V

Job ID: JA01221321887

Compass Group - 19 months ago - save job - block
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