Kimpton Hotels & Restaurants in Alexandria, VA is seeking talented and experienced PBX Operator for the Monaco Alexandria, a Kimpton Hotel.
The PBX Operator is responsible for operating the switchboard for all incoming phone lines. Provide quality services manage, mail and message service. The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Answer al telephone calls within three rings in a friendly, efficient manner that promotes a positive image of the hotel.
Maintain current back-up report of an alphabetical listing of all guests.
Act as the center of communication, for all communication, in the event of an emergency. Review and understand all policies and procedures for safety, emergency preparedness, etc.
Provide efficient and effective telephone and message service for in-hose and in-coming guests and for the hotel's sales and management team.
Check all message lights during shift to ensure that the message light is on and that guests receive their messages. Call guest rooms to deliver messages if necessary.
Assist guests with dialing instructions, credit card calling procedures and other telephone information.
Receive and distribute faxes to guests and appropriate departments within the hotel.
Recording and giving wake-up calls.
Assist with the assignment and assistance of safety deposit boxes to guests.
Provide front desk with long distance charges.
Produce appropriate reports for the proper functioning of the department.
Check all trunk lines and perform other tests to ensure the telephone system is properly functioning.
Communicate constantly with all sister properties in order to track daily counts.
Read logbook at the beginning of shift and enter appropriate information to be communicated to management or other operators.
Perform Guest Service Agent duties as necessary.
Required Skills & Experience:
High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.
Do applicants need to provide their own work permit?
Customer Service, Front Desk
Kimpton Hotels and Restaurants - 16 months ago
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