The PBX telephone operator is responsible for: handling incoming and outgoing phone calls; responding to guest requests; learn and disseminate basic hotel information; be knowledgeable of procedures and techniques necessary for the smooth operation of the department. PBX Operators are required to: display a guest orientation; possess a working knowledge of computers; and display an excellent phone manner.
This position requires a Pre-Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20-30 minutes of uninterrupted time to apply for this opening.
Interstate is an EEO/AA/M/F/D/V employer.
The At Your Service Agent serves as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure guest satisfaction with result.
Approach all encounters with guests and team members in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Noble standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes a clean, pressed uniform and a correct nametag when working.
Comply at all times with Noble standards and regulations to encourage safe and efficient hotel operations.
Attend to each call in a courteous and efficient manner, using correct telephone etiquette.
Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
Maintain a daily log of all calls.
Print and distribute reports per unit requirements.
Maintain and be familiar with a hotel and local directory of information, so guest requests and questions can be answered.
Assist in maintenance of bulletin board, or other visual representation, to note any outstanding issues, supply shortages, etc.
Maintain a pass-on log for the next shift, noting any services that are pending to ensure follow up.
Utilizing all available resources, follow up on previous shift requests and pending issues.
Handle all emergencies according to unit procedures.
Operate and/or explain TDD operation for guests.
Follow all procedures as outlined in the “At Your Service” handbook, as well as all other appropriate unit and company policies and procedures.
Each team member is expected to carry out, within their capabilities, all reasonable requests by management.
Perform other duties as required or assigned.
This is a full time mainly PM position.
Franklin, Tennessee, just 20 minutes south of Nashville, is the most prestigious address for business and leisure in the Cool Springs area. The Franklin Marriott Cool Springs hotel is surrounded by upscale shopping, dining, and history. The Cool Springs Galleria Mall, Crescent Centre and Highwoods are within walking distance or just a short ride away from our hotel in Franklin, TN. For kids, the Nickelodeon Your Stay program is a fun way for your little traveler to enjoy their stay. We offer wireless internet access for a fee and free shuttle within a five mile radius. Our Franklin, TN hotel's Cool Springs Conference Center accommodates up to 1,100 guests with over 29,000 sq ft of flexible event space. The Champion Ballroom at our hotel near Brentwood, TN is the perfect setting for a grand wedding reception or intimate social event. Lorraine's Restaurant and Stirrup Cup Lounge offer a variety of dining and entertainment options to inspire productivity and interaction at the Franklin Marriott Cool Springs.
Division : Administration
Division : Front Desk
Facility : Marriott Franklin Cool Springs
Category : Hospitality
Interstate Hotels & Resorts - 13 months ago