The IT Support Technician provides technical support to all Mercer University's faculty, staff, and students. This includes handling on-site support, phone calls, e-mails, and walk-ins to the Help Desk and logging all reported problems/questions in the incident tracking system. He/she is responsible for the installation, maintenance, and support of computer hardware and software. Duties also include identifying and resolving problems with computers, audio visual resources, and system software, as well as troubleshooting basic network issues. The IT Support Technician should have strong communication skills and be able to converse with and support faculty, staff, and students who are not technologically proficient.
Requires high school diploma and one year of experience with computer support and networking; some college coursework preferred. Two years of customer service experience also required. Experience with hands-on installation and support for computer hardware and software required, particularly Microsoft Windows XP and Windows 7 operating systems and MS Office suite, to include Outlook. Knowledge of basic networking principles and troubleshooting techniques required. A+ certification desired or must be obtained within first six months of employment; Microsoft certification a plus. Must have excellent written and verbal communication skills and proven analytical and problem-solving skills. LANDesk or VDI experience also a plus. Must have the ability to carry up to 25 lbs. for short distances. Requires some travel to Mercer's various campuses.
Must have a valid driver's license and be insurable by the University carrier. Selection of the final candidate is contingent upon successful completion of a criminal background check.
Commensurate with experience
Internal posting only?
Posting Close Date
Open Until Filled