Summary: Responsible for performing clerical and reception duties, as well as the primary functions of a Medical Assistant. Works to facilitate processes with other departments, personnel, and insurance companies to coordinate patient care. Answers phones, schedules patient appointments, handles pre-certifications and referrals. Maintains a pleasant, efficient, and well-organized working environment. Performs duties and responsibilities in a manner consistent with our mission and values.
Principle Accountabilities: % Of Time Spent
1. Coordinates patient flow by scheduling appointments, checking in patients upon arrival, confirming demographic information and insurance, confirming or obtaining referrals as appropriate, and collecting copays. (30%)
2. Performs office duties to include, but not limited to answering phones and directing phone calls, or taking and relaying messages appropriately. (30%)
3. Prepares patient charts with insurance specific forms, requisitions, and superbills. Processes and files test results in a timely manner. (15%)
4. Responsible for scheduling patients for tests and procedures, obtaining necessary insurance authorization, and providing patients with instructions. (15%)
5.Responsible for rooming patients, including recording weight and vital signs. (5%)
6.Performs other work duties as assigned. (5%)
At least one year of experience in medical office or hospital department. Basic computer skills required. Good verbal and documentation skills required.
The assessment, care and treatment provided by the medical assistant will be consistent with the specific age related needs of the patient. The medical assistant is competent to care for patient age groups consistent with the specialties of the physician(s) in the practice.
High school diploma required. Graduate of MA program and/or greater than one year of medical assisting experience.
Employee is required to sit and walk frequently. Employee must lift/carry a light (1-20 lbs.) load frequently, a medium (21-50 lbs.) and/or heavy (50 lbs. +) load occasionally. Employee may be required to lift over 100 lbs. with assistance. Employee is occasionally required to bend, squat, crawl, kneel, climb, lift waist to overhead. Employee is occasionally required to reach forward and reach overhead. Employee may be required to do simple grasping and pushing/pulling.
(Occasionally: 1-33%, Frequently: 34-66%, Continuously: 67-100%)
The most significant of duties are included but this does not exclude occasional work assignments not mentioned or developmental duties.
Job Relationships: Brief descriptions of the types of interactions that occur for this job.
Takes direction from: Office Manager/Practice Coordinator, Physician(s), and Physician Extender(s)
Provides direction to: N/A
Supervised by: Office Manager/Practice Coordinator
Mission: Faithful to our Episcopal-Presbyterian heritage and its ministry of healing, St. Luke’s Hospital is
dedicated to improving the health of the community. Using talents and resources responsibly, our medical staff, employees and volunteers provide care for the whole person with compassion, professional excellence, and respect for each other and those we serve.
Core Values: Human Dignity, Justice, Excellence, Compassion, and Stewardship.
Human Dignity: Demonstrates respect for the dignity and needs of patients, visitors, physicians, and co-workers.
Justice: Honors each person’s rights and responsibilities by working as a team player to provide positive patient outcomes.
Excellence: Demonstrates creativity and inventiveness in improving the ways in which work-related tasks are performed. Also strives for excellence in the services that he/she provides.
Compassion: Demonstrates caring beyond “It’s My Job” and utilizes positive interpersonal skills.
Stewardship: Demonstrates honesty and acts with integrity. Also demonstrates the ability to work in a safe, cost-effective and efficient manner.
FACES – Friendly – Available – Caring – Efficient – Safe
Communication Standards: Promotes and provides courteous and effective communication with internal and external customers.
St. Luke's Hospital is an independent, nonprofit healthcare provider committed to improving the quality of life for its patients and the...