Southwest Airlines - Chicago, IL

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Provides on-site engineering assistance to SWA Maintenance at primary assigned station, remotely located from base operations, and other stations as needed.

Routine responsibilities include:

Provide technical instructions and substantiation for repairs to correct discrepancies not covered by the manufacturer's technical data.

Investigate and develop guidance to correct in-service performance issues, and repeat discrepancies.

Interpret technical requirements in manufacturer's technical manuals.

Coordinating technical requirements with manufacturers to support repair data.

Clarify and resolve technical issues for personnel within Technical Operations.

Support incorporation of aircraft alterations and modifications.

Submit revisions to technical data and manuals to reflect current best practices, and maintain instructions for continued airworthiness.

Provide on-call, and non-standard work shift to assure operational expectations are fulfilled.

Maintain current knowledge on latest regulatory requirments/guidance, policieis, manual revisons, and engineering documents.

Develop and manage projects as requested by engineering management.

Provide technical assistance to support SWA field services at third party maintenance facilities.

Must be able to meet any physical ability requirements listed on this description.

May perform other job duties as directed by Employee's Leaders.

Minimum Requirements BASIC QUALIFICATIONS:

High School Diploma, GED or equivalent education required.

Must be at least 18 years of age.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.


Bachelor's of Science - Engineering required


Ten(+) years of airline Engineering experience required.

Previous Liaison, operational, or service engineering experience supporting in-service aircraft operations preferred.

3+ years of 737 or Boeing aircraft experience preferred.


FAA Airframe and Powerplant (A&P)license preferred

FAA-DER (Designated Engineering Representative) designation preferred


Ability to lift 50+ lbs; Climb ladders; work from heights of 40+ feet; work within small enclosed areas; work in the vicinity of fuel and other chemicals.


Must be able to comply with Company attendance standards as described in established guidelines.

Strong interpersonal, written and verbal communication skills are required.

Must be able to work independently, under stressful situations, under tight time constraints and across all multiple shifts.

Must be a self starter, self motivated and have a "warrior" attitude to provide superior Engineering support and Customer service to maintain the most compliant and safest 737 fleet in the world.

Must be conscientious and detail oriented.

Skilled and knowledgible across multiple engineering disciplines as related to aircraft maintenance and troubleshooting (Avionics/Electrical, Interiors, Powerplant, Systems, Structures), with strong structural background.

Skilled in evaluation aircraft performance issues and discrepancies, and development of effective problem-solving/troubleshooting procedures.

Extensive knowledge of the requlations and programs governing aircraft certification, maintenance, and operations.

Maintenance of the aircraft generally occurs during nighttime hours (2000-0800). This position will demand a flexible work schedule to assure the support is provided when/where needed.

Candidates can expect to work across all shifts, provide extended support beyond a standard 8 hr day, and be
on-call to support maintenance when not on-site. Dallas based Service Engineering will be a backup to this individual for the station assigned, and will provide vacation, sick and out-of-office support.


Working away from the Dallas HDQ provides independence, but also necessitates that the individuals in this position be good time managers, trustworthy to adhere to policy, and an effective self-starter who can deliver results without continuous supervision.

Creative, Result Driven:

Develop creative, yet compliant, technical data solutions for aircraft discrepancies and operational issues not covered by existing published technical data.

Regulatory Substantiation:

Service Engineering develops technical data where none exists, or when the data does not support the needs of the operation. This demands strong regulatory/certification knowledge combined with the skill to apply it to substantiate the airworthiness of the technical data supporting SWA needs.


Effective Service Engineers are good trouble-shooters who can evaluate an aircraft system, and/or data from that system, and develop a plan to isolate the faults within the system that are contributing to the problem. Then develop instructions that can be used to consistently identify and correct similar issues in the future.

Working around the aircraft (noisy, physical-crawl around the aircraft, ladders, heights).

Candidates will work in both an office and production environment that includes exposure to significant noise, hazardous chemicals, and traversing ladders/scaffolding, working from heights above 3 ft using platforms, lifts and standard safety equipment. Also, there will be situation that necessitate this person to move aircraft components and maintenance equipment that could weigh 50 lbs.


This position will include period overnight travel between the assigned station and DAL (HDQ) as well as support of aircraft maintenance at SWA maintenance stations and MROs. (Less than 25%)


Must be flexible with shift work schedules.

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

About this company
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Southwest Airlines Co. (Southwest) is a passenger airline that provides scheduled air transportation in the United States. As of December...