This person will share the on call responsibility with their peers. There may be times that this individual will be required to support other NJNY sites to cover other techs paid time off. On these occasions this person will lodge in the area so they can cover support during the duration their peer would be out. The primary PSAPs will be located in New York Sites Malone NY Plattsburgh NY Hudson NY Lewis NY New Jersey Sites Montclair NJ Totowa NJ Occasionally will dispatch to (when their peer techs are on PTO) Oswego NY Bath NY Somerset NJ Trenton NJ Camden NJ High school diploma or GED required.
Bachelor's degree from an accredited college or university in MIS or Computer Science preferred. Experience Minimum two years of technical customer service experience required. Minimum one year installation or software training experience preferred. Technical Minimum two years experience with networking, Windows based servers and workstations required.
Minimum one year experience with Oracle and SQL preferred. Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferred. Knowledge of cabling (e.g.
running, terminating and testing Cat5e, 568a, 568b, RJ45 etc) preferred. Basic telephony knowledge (e.g. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred. Other Ability to travel 75 or more of the time Basic knowledge of Word and Excel required CCNA