Adecco Group, the world leader in recruitment of Call Center professionals has contract openings with one of our premiere customers in Eagan, MN! We are looking for several temp-to-hire customer service representatives to work 25 - 30 hours per week, with flexibility in schedule.
The Customer Service Representative plays a vital role acting as a liaison between various customer and the business entities. A CSR is responsible to answer customer inquiries and questions regarding the products and services which the organization produces or provides. A CSR will perform most of their customer interactions by telephone, however, some communication may be needed by email, direct mail, or fax.
-Answering inbound calls and assisting customers and our field reps who have practical inquiries or questions.
-Handling incoming requests from external customers by email and managing their inquiries or requests.
-Building interest and educating customers of the products and services offered by the organization.
-Receive and input accurate message information for external customers
-Meet team standards in overall performance for 3 consecutive months including, but not limited to, phone productivity, attendance, quality assurance.
-Transferring customer calls with complex inquiries to appropriate staff.
-Assist with administrative projects as needed
- Available to work Monday through Friday between 10 AM & 6 PM (4 - 6 hour shift)
- Available to work one weekend shift (Sat or Sun) between 6 AM - 12 midnight (8 hr shift)
- You will have 2 days off each week (one week day and one weekend day)
**Training is 3 - 4 weeks Monday - Friday 8 AM - 4:15 PM (40 hours) – After training would start schedule within the above availability
- If possess High School Diploma or equivalent, must have 1+years previous experience working in a call center
- Bachelor's Degree preferred but not required -- if possess a Bachelor's degree, previous experience in customer service retail or restaurant customer service required
**Truly a great opportunity to get your foot in the door for a temp-to-hire career at a growing company!
**Great opportunity for recent college grads who are looking for long term careers!
The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Adecco Group is an Equal Opportunity Employer.
Adecco - 18 months ago
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